I39 - Software Engineer (Java application support) (079)

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FPT ASIA PACIFIC PTE. LTD. invites applications for an IT Support Engineer to investigate, troubleshoot, and resolve production incidents. You will analyze logs, reproduce issues, and implement fixes while maintaining documentation and procedures.

The role requires 2–3 years in Level 2/3 application support, strong SQL skills, and familiarity with Java-based production environments. Collaboration with developers and operations teams is essential.

Qualifications

• Diploma or Bachelor's degree in IT, CS, or related field.
• 2–3 years of IT experience with Level 2/3 support.
• Experience with Java applications in production.
• Strong troubleshooting and root-cause analysis skills.
• Proficient in SQL and scripting.
• Familiarity with Jira, AWS, Linux is a plus.

Responsibilities

• Investigate, troubleshoot, and perform root cause analysis for incidents.
• Analyze logs and data to diagnose application issues.
• Reproduce issues via testing and validation.
• Develop fixes and workarounds for incidents.
• Prepare technical documentation and support procedures.
• Monitor performance and system health to ensure availability.
• Take ownership of tickets and meet SLAs.
• Collaborate with developers, infra teams, vendors, and users.
• Identify opportunities to improve stability and support processes.
• Ensure compliance with security and operations policies.

Skills

Root cause analysis

Troubleshooting

SQL

Java

Production support

Education

Bachelor's degree in IT/CS

Diploma in IT

Tools

Jira

AWS

Linux

Job description

Responsibilities

• Investigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support.
• Analyze application logs, system behavior, and technical data to diagnose and resolve application issues.
• Reproduce reported issues through testing and validation to identify appropriate solutions.
• Develop and implement corrective fixes, workarounds, and data patches for incidents and problems.
• Prepare and maintain technical documentation, solution documents, and support procedures.
• Monitor application performance, response times, system health, and resource utilization to ensure service availability.
• Perform SQL queries, scripting, and data extraction to support business and operational requirements.
• Take ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs).
• Provide application support during deployment, release, and production implementation activities.
• Collaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues.
• Identify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives.
• Ensure compliance with organizational policies, security standards, and operational procedures.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 2–3 years of experience in the IT industry, with hands-on experience in Level 2/Level 3 application support.
• Experience supporting Java-based applications in a production environment.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to perform root cause analysis.
• Experience in system recovery, data recovery, and production issue resolution.
• Proficiency in SQL, database querying, and scripting.
• Familiarity with Microsoft Office applications.

Knowledge of the following technologies is an advantage

• Jira
• Amazon Web Services (AWS)
• Linux