Production Support Developer

RIDIK Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RIDIK Pte Ltd in Singapore seeks an experienced Production Support Developer (Level 3) to design, develop, and maintain high-quality code. You will respond to incidents, support SIT/UAT, and drive improvements to reduce technical debt while coordinating with offshore teams and multiple stakeholders.

You should have 8-10 years of Java-J2EE experience, strong Spring and Apache Camel expertise, plus hands-on REST/SOAP, CI/CD, and cloud technology.

Qualifications

• 8-10 years of Java-J2EE experience.
• Proficiency with Java 8, Spring, Spring Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito.
• Strong hands-on experience in Microservice and Apache Camel (EIP).
• Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker.
• Good knowledge on REST Architecture constraints.
• Hands on experience in REST API implementation, creating, maintaining and versioning API's.
• Extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.
• Hands on experience in shell and proficiency in using Linux/bash shell.
• Understanding of Continuous build and Integration methodologies.
• Experience in integrating and using wide variety of open-source technologies and cloud services.
• Go getter attitude in getting things done with minimal supervision.
• Experience working in a L3/L2 preferable.
• Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

Responsibilities

• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.
• Write production quality and thoroughly tested code.
• Respond and participate in major incident responses (24x7)
• Support SIT and UAT of code or configuration fixes
• Identify and design improvements to the application (e.g. to reduce technical debt)
• Escalate and track appropriate problems for software vendors to provide permanent fixes
• Prepare and test deployment plan, and seek approval for deployment from change control forum
• Provide or contribute to reports on incidents, problems, service requests and application changes
• As a Level 3 Production Support Developer need to investigate production incidents for root cause; fix defects raised in production environment and support development for CRs
• Update Jira, Confluence with change details
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed
• Coordinate with testing team to ensure defects are addressed on priority
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies
• Ensure code merged on regular basis to git
• Take end-to-end ownership on production defect fixing until released to production
• Guide and manage offshore team
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results

Skills

Java-J2EE experience

Java 8

Spring

Spring Boot

Apache Camel

Spring Batch

Git

Maven

DevOps

JUnit

Mockito

Microservices

EIP

SOA

REST Web services

SOAP Web services

JSON

XML

Apache FreeMarker

REST API

API versioning

Splunk

Data analysis

Data visualization

Linux

Bash

CI/CD

Open-source technologies

Cloud services

Self-motivated

L3/L2 Support

TeamSite OpenText

Adobe Experience Manager

Tools

TeamSite OpenText

Adobe Experience Manager

Job description

Qualifications

• 8-10 years of Java-J2EE experience
• Proficiency with Java 8, Spring, Spring Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito
• Strong hands-on experience in Microservice and Apache Camel (EIP)
• Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker
• Good knowledge on REST Architecture constraints
• Hands on experience in REST API implementation, creating, maintaining and versioning API's
• A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information
• Hands on experience in shell and proficiency in using Linux/bash shell
• Understanding of Continuous build and Integration methodologies
• Experience in integrating and using wide variety of open-source technologies and cloud services
• Go getter attitude in getting things done with minimal supervision
• Experience working in a L3/L2 preferable
• Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus

Responsibilities

• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience
• Write production quality and thoroughly tested code
• Respond and participate in major incident responses (24x7)
• Support SIT and UAT of code or configuration fixes
• Identify and design improvements to the application (e.g. to reduce technical debt)
• Escalate and track appropriate problems for software vendors to provide permanent fixes
• Prepare and test deployment plan, and seek approval for deployment from change control forum
• Provide or contribute to reports on incidents, problems, service requests and application changes
• As a Level 3 Production Support Developer need to investigate production incidents for root cause; fix defects raised in production environment and support development for CRs
• Update Jira, Confluence with change details
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed
• Coordinate with testing team to ensure defects are addressed on priority
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies
• Ensure code merged on regular basis to git
• Take end-to-end ownership on production defect fixing until released to production
• Guide and manage offshore team
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results