Hybrid Global RMA Coordinator - Fast Hardware Replacements

665 F5 Networks Singapore Pte Ltd; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Recognitions & Rewards

Employee Assistance Program

Competitive pay & benefits

Culture of Giving Back

Diversity & Inclusion groups

Job summary

F5, Inc. in Singapore is seeking a Senior RMA Coordinator to ensure timely replacement hardware delivery under customer entitlements. You will work in a global 24x7 team, handling service orders, entitlement verification, and cross-functional coordination.

You will interact with customers, mentor teammates, and use CRM tools like Salesforce Service Cloud to manage queues and approvals. The role includes process improvements and close collaboration with Professional Services and Inside Sales.

Qualifications

• Associates degree or higher preferred.
• 3-5 years of experience in customer service or sales; 1-2 years data entry and working with databases.
• Experience in a high-volume environment with phone and email interactions.
• Strong English communication and organizational skills.
• Able to work in a global 24x7 team and share knowledge across cultures.
• Familiarity with IT industry maintenance practices and Salesforce is a plus.
• Excellent time management and judgment in fluid, ambiguous situations.

Responsibilities

• Uphold F5's Business Code of Ethics.
• Report policy violations and maintain data integrity of customer records.
• Process RMA requests per QMS: order replacement, link serial numbers, and ensure licensing.
• Collaborate in a global team to provide service and mentor RMA Coordinators.
• Monitor RMA queues in CRM; respond to 4-hour and 120-minute service orders promptly.
• Ensure NSE service orders are complete with valid entitlement.
• Perform Technical Service Coordinator duties as needed and handle related tasks.
• Research entitlement issues and options for beyond-entitlement service with escalation.

Skills

Customer service

Data entry

English fluency

Multitasking

Global collaboration

Education

Associates Degree

Tools

Microsoft Office

Salesforce Service Cloud

Job description

F5, Inc. in Singapore is seeking a Senior RMA Coordinator to ensure timely replacement hardware delivery under customer entitlements. You will work in a global 24x7 team, handling service orders, entitlement verification, and cross-functional coordination.

You will interact with customers, mentor teammates, and use CRM tools like Salesforce Service Cloud to manage queues and approvals. The role includes process improvements and close collaboration with Professional Services and Inside Sales.