Global RMA Operations Specialist

F5; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive pay and benefits

Employee Assistance Program

Job summary

F5 is seeking a Senior RMA Coordinator in Singapore to lead hardware replacement services under customer contracts. You will manage 4-hour/NBD/standard RMAs, coordinate service orders, and mentor junior coordinators within a global, 24x7 environment.

You’ll leverage Salesforce Service Cloud and Microsoft Office to track entitlements, process RMAs, and communicate status to customers. Strong English, data entry, and logistics skills are essential for timely, accurate service delivery.

Qualifications

• Associates Degree or better preferred.
• 3–5 years in customer service or sales with data entry experience.
• Excellent English communication and strong organizational skills.
• Experience with IT industry maintenance practices and Salesforce Service Cloud is a plus.

Responsibilities

• Process RMAs per standard processes and entitlements.
• Coordinate replacements, associate serial numbers to Parent IDs, and ensure licensing.
• Provide regional leadership and training to RMA Coordinator team members.
• Monitor RMAs and respond quickly to 4-hour and 120-minute service requests.

Skills

Customer service

Data entry

English communication

Team collaboration

Education

Associate's Degree

Tools

Salesforce Service Cloud

Microsoft Office

Job description

F5 is seeking a Senior RMA Coordinator in Singapore to lead hardware replacement services under customer contracts. You will manage 4-hour/NBD/standard RMAs, coordinate service orders, and mentor junior coordinators within a global, 24x7 environment.

You’ll leverage Salesforce Service Cloud and Microsoft Office to track entitlements, process RMAs, and communicate status to customers. Strong English, data entry, and logistics skills are essential for timely, accurate service delivery.