Global RMA Coordinator & Service Delivery Lead

F5 Networks Australia; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth

Recognitions & Rewards

Employee Assistance Program

Competitive pay & benefits

Culture of giving back

Diversity & Inclusion groups

Job summary

F5 Networks Australia is seeking an experienced RMA Specialist/Senior RMA Coordinator to ensure successful delivery of hardware replacements under customer support contracts. You will work in a global team, manage service orders by entitlement, and mentor junior coordinators while maintaining high levels of professionalism in customer interactions.

The role emphasizes precise documentation, entitlement validation, and timely communication across regions, with a focus on service order processing

Qualifications

• 2-5 years in customer service or sales
• Experience with data entry and working with databases
• Experience in high-volume environments with customer interactions via phone and email

Responsibilities

• Process RMA requests following standard processes
• Manage replacements and licensing with serial numbers
• Provide regional leadership and mentor RMA Coordinators
• Monitor RMA queues and respond to service orders promptly
• Coordinate service order processing and entitlement validation
• Assist with generic customer support duties as needed
• Research entitlement issues and collaborate with stakeholders

Skills

RMA processing

Global teamwork

English communication

Education

Associates Degree or better

Tools

Microsoft Office

Salesforce Service Cloud

Job description

F5 Networks Australia is seeking an experienced RMA Specialist/Senior RMA Coordinator to ensure successful delivery of hardware replacements under customer support contracts. You will work in a global team, manage service orders by entitlement, and mentor junior coordinators while maintaining high levels of professionalism in customer interactions.

The role emphasizes precise documentation, entitlement validation, and timely communication across regions, with a focus on service order processing