Hybrid Customer Success & Growth Associate

SEEMESOL PTE. LTD.; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid working arrangement

Structured on-the-job training

Exposure to government and education S

Job summary

SeeMeSOL PTE. LTD. in Singapore seeks a Customer Success Associate to manage and grow government, education, and industry client accounts, combining relationship management with digital tools and platforms. You will be trained to manage client pipelines, deliver product demonstrations, track engagement, and drive platform usage.

The role blends sales, marketing, and service delivery, with a focus on renewals, upsells, and data-driven insights to improve client satisfaction and retention.

Qualifications

• Prior work experience in any field; no specific ICT sales experience required.
• Comfortable with technology and motivated to develop digital sales and CRM skills.
• Strong communication and interpersonal skills for engaging with government and institutions.

Responsibilities

• Manage day-to-day client relationships across government, education, and industry sectors.
• Track client pipeline and renewal cycles using CRM tools and keep records accurate.
• Deliver live product demonstrations and onboarding sessions to clients.
• Identify upsell and renewal opportunities with the commercial team.
• Analyse client engagement and campaign performance to generate insights.
• Coordinate digital campaigns, events, and hybrid client engagement activities.
• Translate client feedback into actionable requirements for product and delivery teams.
• Prepare regular performance reports on account health and pipeline status.
• Support lead generation and qualification through digital channels.

Skills

Client relationship management

Communication skills

Digital sales knowledge

Presentation/demos

Tools

Zoho CRM

Zoho Projects

Job description

SeeMeSOL PTE. LTD. in Singapore seeks a Customer Success Associate to manage and grow government, education, and industry client accounts, combining relationship management with digital tools and platforms. You will be trained to manage client pipelines, deliver product demonstrations, track engagement, and drive platform usage.

The role blends sales, marketing, and service delivery, with a focus on renewals, upsells, and data-driven insights to improve client satisfaction and retention.