HVAC Service Sales Engineer

Carrier Singapore (Pte) Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Transport allowance

Job summary

Carrier Singapore (Pte) Limited is seeking a growth-focused HVAC sales professional to manage a portfolio of customers in the aftermarket service segment. You will drive organic growth by identifying opportunities, presenting proposals, and coordinating with technical teams to meet customer needs.

The role requires a Bachelor’s degree in Engineering with at least 5 years of HVAC sales experience, willingness to travel, and a drive to expand into new markets while maintaining strong existing

Qualifications

• Bachelor’s degree in Engineering with 5+ years in HVAC sales.
• Ability to grow new markets and foster existing accounts.
• Knowledge of HVAC systems, Chiller Plants, Airside, Building Management System (BMS), Energy Services and Building Services.

Responsibilities

• Act as customers' representative and lead point of contact for customers.
• Manage a portfolio of accounts and use account management processes to grow identified accounts.
• Identify options to meet customer needs and coordinate with Technical Support to provide those options.
• Identify opportunities with existing and new customers and update on Service Valued Added Offering.
• Identify sales opportunities, prepare proposals and coordinate processes to ensure high customer satisfaction and long-lasting relationships.
• Encourage customer growth and loyalty through continuous support and assistance.
• Resolve complaints by investigating problems and proposing solutions.
• Organize regular Service Reviews with customers and Ops team on hot jobs and issues.
• Understand customer needs and determine pricing and selling strategies.

Skills

Account management

Market development

HVAC knowledge

BMS knowledge

Education

Bachelor's degree in Engineering

Job description

Job ID 30209288 Job Category Aftermarket & Service

Role Responsibilities:

• Act as customers' representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems ; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understands customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Role Purpose:

• Growth hunter mindset individual to drive and to obtain aftermarket orders from customers.
  
• To support organic growth in our local aftermarket service business.

Requirements:

• Bachelor's degree in Engineering with min 5 years' relevant HVAC sales experience
• Ability to grow new markets and foster existing accounts
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential
• Possess a valid driving license and be willing to travel for customer visits (transport allowance provided)

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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