HVAC Service Sales Engineer

Carrier; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Carrier Singapore is seeking an experienced HVAC sales professional to act as the primary contact for customers, drive aftermarket orders, and grow key accounts with a growth hunter mindset.

You will understand customer needs, coordinate with the Technical Support Team, identify opportunities, prepare proposals, and present offerings. Willingness to travel to customer visits is required and a transport allowance is provided.

Qualifications

• Bachelor's degree in Engineering with at least 5 years of HVAC sales experience.
• Ability to grow new markets and foster existing accounts.
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential.
• Possess a valid driving license and be willing to travel for customer visits (transport allowance provided).

Responsibilities

• Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems ; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organise regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understands customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Skills

HVAC sales

Account management

Customer relationship

Negotiation

CRM software

Education

Bachelor's degree in Engineering

Tools

CRM software

Job description

Role Responsibilities

• Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems ; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organise regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understands customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Role Purpose

• Growth hunter mindset individual to drive and to obtain aftermarket orders from customers.
• To support organic growth in our local aftermarket service business.

Requirements

• Bachelor's degree in Engineering with min 5 years’ relevant HVAC sales experience
• Ability to grow new markets and foster existing accounts
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential
• Possess a valid driving license and be willing to travel for customer visits （transport allowance provided）

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.