HR Sr. Associate/Lead (Manager)

PIMCO; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PIMCO is seeking a senior HR leader in Singapore to drive end-to-end employee lifecycle operations across APAC. You will lead a team of HR associates, oversee service delivery, and partner with HRBPs to deliver strategic advisory and operational excellence.

You will spearhead transformation initiatives, automate processes, and leverage analytics to improve outcomes. Strong knowledge of Workday and modern HR platforms is required, with a focus on scalable, compliant HR services.

Qualifications

• Extensive experience in People Operations and HR service delivery.
• Experience enabling HR Business Partners (HRBPs) and driving operational excellence.
• Strong capability with HR systems such as Workday; familiarity with ServiceNow is a plus.

Responsibilities

• Own regional execution of end-to-end employee lifecycle activities.
• Lead HR transformation, automation, and AI-enabled HR initiatives.
• Partner with APAC HRBPs to translate priorities into execution plans.
• Manage KPIs, analytics, and governance across service delivery.
• Coach and develop APAC HR Associates; ensure high-quality employee experience.
• Collaborate with global transformation, technology, and analytics teams.

Skills

People Operations

HRBP Enablement

Case management

Workday

ServiceNow

HR analytics

Tools

Workday

ServiceNow

Job description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.HR Sr. Associate/ Lead(Manager) - SingaporeRole OverviewThis is a senior, blended \"player-coach\" role responsible for driving operational excellence, transformation, and scalable HR service delivery across the APAC region, while directly leading and developing a team of HR associates.The role combines hands-on ownership of end-to-end employee lifecycle execution with regional leadership accountability for service quality, technology enablement, and continuous improvement. It sits at the intersection of People Operations, HR Business Partner enablement, and transformation, with scope spanning core delivery, complex programs, and cross-functional change.Reporting jointly into the APAC HR Business Partner SVP and Global Head of People Operations, this leader operates comfortably at both strategic and tactical levels setting direction, managing performance through KPIs and success metrics, and rolling up sleeves to deliver results.Key Responsibilities1. End-to-End Employee Lifecycle OwnershipOwn regional execution of the full employee lifecycle, including onboarding, transfers, offboarding, contingent worker operations, and related Workday transactions.Ensure accuracy, timeliness, governance, and compliance across all lifecycle processes, applying regional regulatory and business context as required.Oversee case management, escalations, ensuring issues are resolved efficiently and root causes are addressed.Lead global processes such as business continuity activities, service awards, global holiday calendar administration, and HR audit / governance requirements.2. HR Business Partner Enablement & Program DeliveryAct as a senior execution partner to APAC HR Business Partners, enabling them to focus on strategic advisory work by owning operational delivery across:Case management and resolutionHeadcount and requisition managementLearning & DevelopmentTalent ManagementPerformance and Promotion ManagementTime & absence administrationHR reporting, analytics, and business insightsTranslate business and HRBP priorities into clear execution plans for the team.3. Transformation, Automation & AI-Enabled HRLead complex HR transformation initiatives across APAC, including:Automation and digitization of manual workAI-enabled solutions for HR service deliveryCase and knowledge management implementation and optimizationProcess standardization and simplificationPartner closely with global HR transformation, technology, and analytics teams to pilot and scale new capabilities.Ensure strong change management, adoption, and measurable outcomes for all transformation initiatives.4. Regional People Operations Leadership & Team ManagementLead, coach, and develop a team of APAC HR Associates, setting clear priorities, expectations, and performance standards.Drive a consistent, high-quality employee experience across APAC through strong execution discipline and shared ownership.Establish clear operating rhythms, capacity planning, and coverage models to ensure resilience and scalability.Foster a culture of accountability, continuous improvement, learning, and collaboration.5. Performance, Analytics & Service ExcellenceDefine, monitor, and manage KPIs and success metrics across service delivery, quality, efficiency, and employee experience.Use data and analytics to identify trends, risks, and improvement opportunities, translating insights into action.Establish governance, controls, and reporting mechanisms that support transparency and continuous improvement.6. Stakeholder Management & Cross-Functional CollaborationBuild trusted relationships with senior regional and global stakeholders across HR and the business.Operate effectively within a dual reporting line model, balancing global standards with APAC business needs.Lead and influence cross-functional change initiatives, acting as a regional thought partner on scalable HR delivery.Champion a \"One APAC HR\" mindset through collaboration, knowledge sharing, and shared accountability.Skills & CapabilitiesRequiredSignificant experience in People Operations, HR service delivery, HR generalist, or HRBP enablement roles, with regional or global scope.Demonstrated experience leading teams and acting as a player-coach.Strong technical capability across HR systems and platforms (Workday, ServiceNow experience strongly preferred).Proven experience leading transformation, automation, or large-scale process change initiatives.Deep knowledge of employee lifecycle operations across the APAC region.Highly analytical mindset, with experience defining and managing KPIs, dashboards, and success metrics.Ability to operate effectively at both strategic and tactical levels in a complex, fast-moving environment.Strong stakeholder management and influencing skills across seniority levels and geographies.Preferred / DifferentiatorsExperience with AI-enabled HR solutions, case management platforms, or knowledge management systems.Exposure to regulatory, risk, and governance programs across multiple APAC jurisdictions.Continuous improvement expertiseExperience operating within matrixed or dual-reporting environments.Success ProfileThe successful candidate is a confident, hands-on regional leader who combines execution excellence with transformation mindset. They are energized by building scalable HR capabilities, comfortable driving change through technology and analytics, and motivated to develop high-performing teams. The candidate will also demonstrate strong ability to build strong relationships with regional and global stakeholders across HR and the broader business, as well as the ability to balance multiple competing priorities while maintaining service quality and meeting regional and global expectations.This role is critical to strengthening APAC HR delivery today while building a modern, future-ready HR platform for PIMCO.Equal Employment Opportunity and Affirmative Action StatementPIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.Applicants with DisabilitiesPIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.Equal Employment Opportunity and Affirmative Action StatementPIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.Applicants with DisabilitiesPIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.