HR Sr. Associate/Lead (Manager)

LGBT Great; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

LGBT Great is seeking an experienced HR Sr. Associate/Lead (Manager) for its Singapore office. This senior position is responsible for driving operational excellence and leading a team across the APAC region. The ideal candidate will possess significant People Operations experience, a strong technical background in HR systems, and the ability to lead transformation initiatives.

Reporting to both the APAC HR Business Partner and Global Head of People Operations, the successful candidate will play a pivotal role in enhancing HR service delivery and ensuring compliance across all processes.

Qualifications

• Experience with AI-enabled HR solutions is a plus.
• Knowledge of regulatory programs across APAC jurisdictions is preferred.
• Continuous improvement expertise and matrix environment experience are advantageous.

Responsibilities

• Lead operational excellence and HR service delivery across APAC.
• Manage end-to-end employee lifecycle execution.
• Enable HR Business Partners by handling operational delivery.
• Drive HR transformation and automation initiatives.
• Coach and develop a team of HR Associates.
• Define and manage KPIs and success metrics.

Skills

Significant experience in People Operations

Demonstrated experience leading teams

Strong technical capability across HR systems

Proven experience leading transformation initiatives

Deep knowledge of employee lifecycle operations

Highly analytical mindset

Strong stakeholder management skills

Tools

ServiceNow

Job description

HR Sr. Associate/ Lead(Manager) - Singapore

Role Overview

This is a senior, blended “playercoach” role responsible for driving operational excellence, transformation, and scalable HR service delivery across the APAC region, while directly leading and developing a team of HR associates.

The role combines handson ownership of endtoend employee lifecycle execution with regional leadership accountability for service quality, technology enablement, and continuous improvement. It sits at the intersection of People Operations, HR Business Partner enablement, and transformation, with scope spanning core delivery, complex programs, and crossfunctional change.

Reporting jointly into the APAC HR Business Partner SVP and Global Head of People Operations, this leader operates comfortably at both strategic and tactical levels setting direction, managing performance through KPIs and success metrics, and rolling up sleeves to deliver results.

Key Responsibilities

1. EndtoEnd Employee Lifecycle Ownership
   • Own regional execution of the full employee lifecycle, including onboarding, transfers, offboarding, contingent worker operations, and related transactions.
   • Ensure accuracy, timeliness, governance, and compliance across all lifecycle processes, applying regional regulatory and business context as required.
   • Oversee case management, escalations, ensuring issues are resolved efficiently and root causes are addressed.
   • Lead global processes such as business continuity activities, service awards, global holiday calendar administration, and HR audit / governance requirements.
2. HR Business Partner Enablement & Program Delivery
   • Act as a senior execution partner to APAC HR Business Partners, enabling them to focus on strategic advisory work by owning operational delivery across:
     • Case management and resolution
     • Headcount and requisition management
     • Learning & Development
     • Talent Management
     • Performance and Promotion Management
     • Time & absence administration
     • HR reporting, analytics, and business insights
   • Translate business and HRBP priorities into clear execution plans for the team.
3. Transformation, Automation & AIEnabled HR
   • Lead complex HR transformation initiatives across APAC, including:
     • Automation and digitization of manual work
     • AIenabled solutions for HR service delivery
     • Case and knowledge management implementation and optimization
     • Process standardization and simplification
   • Partner closely with global HR transformation, technology, and analytics teams to pilot and scale new capabilities.
   • Ensure strong change management, adoption, and measurable outcomes for all transformation initiatives.
4. Regional People Operations Leadership & Team Management
   • Lead, coach, and develop a team of APAC HR Associates, setting clear priorities, expectations, and performance standards.
   • Drive a consistent, highquality employee experience across APAC through strong execution discipline and shared ownership.
   • Establish clear operating rhythms, capacity planning, and coverage models to ensure resilience and scalability.
   • Foster a culture of accountability, continuous improvement, learning, and collaboration.
5. Performance, Analytics & Service Excellence
   • Define, monitor, and manage KPIs and success metrics across service delivery, quality, efficiency, and employee experience.
   • Use data and analytics to identify trends, risks, and improvement opportunities, translating insights into action.
   • Establish governance, controls, and reporting mechanisms that support transparency and continuous improvement.
6. Stakeholder Management & CrossFunctional Collaboration
   • Build trusted relationships with senior regional and global stakeholders across HR and the business.
   • Operate effectively within a dual reporting line model, balancing global standards with APAC business needs.
   • Lead and influence crossfunctional change initiatives, acting as a regional thought partner on scalable HR delivery.
   • Champion a “One APAC HR” mindset through collaboration, knowledge sharing, and shared accountability.

Skills & Capabilities

Required

• Significant experience in People Operations, HR service delivery, HR generalist, or HRBP enablement roles, with regional or global scope.
• Demonstrated experience leading teams and acting as a playercoach.
• Strong technical capability across HR systems and platforms (, ServiceNow experience strongly preferred).
• Proven experience leading transformation, automation, or largescale process change initiatives.
• Deep knowledge of employee lifecycle operations across the APAC region.
• Highly analytical mindset, with experience defining and managing KPIs, dashboards, and success metrics.
• Ability to operate effectively at both strategic and tactical levels in a complex, fastmoving environment.
• Strong stakeholder management and influencing skills across seniority levels and geographies.

Preferred / Differentiators

• Experience with AIenabled HR solutions, case management platforms, or knowledge management systems.
• Exposure to regulatory, risk, and governance programs across multiple APAC jurisdictions.
• Continuous improvement expertise
• Experience operating within matrixed or dualreporting environments.

Success Profile

The successful candidate is a confident, handson regional leader who combines execution excellence with transformation mindset. They are energized by building scalable HR capabilities, comfortable driving change through technology and analytics, and motivated to develop highperforming teams. The candidate will also demonstrate strong ability to build strong relationships with regional and global stakeholders across HR and the broader business, as well as the ability to balance multiple competing priorities while maintaining service quality and meeting regional and global expectations.

This role is critical to strengthening APAC HR delivery today while building a modern, futureready HR platform for PIMCO.

Equal Employment Opportunity and Affinity Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.