Housekeeping Supervisor: Lead Cleanliness & Guest Service

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Aloft Singapore Novena by Marriott International is seeking a Housekeeping Supervisor to lead the team in delivering top-tier guest room cleanliness and service at our vibrant hotel. The role emphasizes attention to detail, guest satisfaction, and cross-department collaboration to maintain a cohesive environment.

The ideal candidate has practical housekeeping experience, leads by example, and can motivate associates while upholding high standards of quality and safety in daily operations.

Qualifications

• Practical Experience and Knowledge

Responsibilities

• Inspect property to ensure highest cleanliness standards & quality consistently.
• Involve in Housekeeping Associates training needs, motivation, further development & well-being.
• Set a good role model to associates and lead with good example.
• Review guest feedback & establish guests contact daily to deliver an exceptional experience.
• Establish, revise & improve Housekeeping SOPs for easier processes and better guest experience.
• Revise and analyze Housekeeping Associates' performance and productivity.
• Involve in staff performance appraisal and provide suggestions for improvement.
• Bridge between management and non-management to instill a service-oriented culture.
• Involve in stock inventory and purchase as directed by the Director of Housekeeping.
• Perform supervisory or executive functions in line with department strategies/policies.

Skills

Attention to detail

Leadership by example

Customer focus

Teamwork

Job description

Aloft Singapore Novena by Marriott International is seeking a Housekeeping Supervisor to lead the team in delivering top-tier guest room cleanliness and service at our vibrant hotel. The role emphasizes attention to detail, guest satisfaction, and cross-department collaboration to maintain a cohesive environment.

The ideal candidate has practical housekeeping experience, leads by example, and can motivate associates while upholding high standards of quality and safety in daily operations.