Housekeeping Supervisor

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Aloft Singapore Novena by Marriott International is seeking a Housekeeping Supervisor to lead the team in delivering top-tier guest room cleanliness and service at our vibrant hotel. The role emphasizes attention to detail, guest satisfaction, and cross-department collaboration to maintain a cohesive environment.

The ideal candidate has practical housekeeping experience, leads by example, and can motivate associates while upholding high standards of quality and safety in daily operations.

Qualifications

• Practical Experience and Knowledge

Responsibilities

• Inspect property to ensure highest cleanliness standards & quality consistently.
• Involve in Housekeeping Associates training needs, motivation, further development & well-being.
• Set a good role model to associates and lead with good example.
• Review guest feedback & establish guests contact daily to deliver an exceptional experience.
• Establish, revise & improve Housekeeping SOPs for easier processes and better guest experience.
• Revise and analyze Housekeeping Associates' performance and productivity.
• Involve in staff performance appraisal and provide suggestions for improvement.
• Bridge between management and non-management to instill a service-oriented culture.
• Involve in stock inventory and purchase as directed by the Director of Housekeeping.
• Perform supervisory or executive functions in line with department strategies/policies.

Skills

Attention to detail

Leadership by example

Customer focus

Teamwork

Job description

Begin. Belong. Become.

Join our Vibrant Team at Aloft Singapore Novena by Marriott International!

At Aloft Singapore Novena, we don't just offer jobs - we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!

JOB PURPOSE:

Ability to deal effectively, to motivate staff and attain the best possible standards with regards to cleanliness and maintaining the good condition of the guest rooms and public area. Eye for details and able to provide the finest service for our guests and ensure a high level of guest satisfaction. Maintain a good relationship among other departments to achieve a cohesive working environment.

PRINCIPLE ACCOUNTABILITIES:

1. Inspection of property to ensure highest cleanliness standards & quality consistently
2. Involve in Housekeeping Associates training needs, motivation, further development & ell-being.
3. Set a good role model to associates and lead with good example.
4. Reviewing guest feedback & establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by giving great example to Housekeeping Team
5. Establish, revise & improve on Housekeeping SOPs in term of ease of processes for our associates and improving our customers' experience.
6. Revise and analyze Housekeeping Associates' performance and productivity
7. Involve in staff performance appraisal and provide suggestive improvement measure.
8. Be a great ommunicating bridge between management and non-management associates to instill a service-oriented culture (responsive, respectful & delivering great experiences) among Housekeeping Team
9. Involve in pre and post inventory process
10. Well-groomed and set good role model to associates
11. Able to meet up with guest to meet their personal preference, special attention and create a smooth stay with the hotel.
12. Involve in stock inventory and purchase assigned by Director of Housekeeping
13. Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.

REQUIREMENTS:

Practical Experience and Knowledge

• Prefer with Room Attendant and Supervisor experience.
• Assertiveness, integrity, leadership by example, people oriented, foster team work, decisive, listening skill, customer focus, initiative, quality standards, stress tolerance, respectful, details, strong in numbers