Housekeeping Coordinator

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Como Metropolitan Singapore is seeking a proactive Housekeeping Desk Supervisor to manage and coordinate desk operations and guest services in line with Brand Standards.

You will schedule rosters, monitor service delivery, respond to guest requests, and liaise with Front Desk and Engineering to maintain room readiness and safety.

Responsibilities

• Understand the facilities, operating hours and services provided in COMO Metropolitan Singapore.
• Monitor and maintain standards in all desk controlled operations.
• Follow all Fire, Health and Safety, Hygiene Regulations, Security and Medical Emergency procedures.
• Prepare duty rosters on a monthly basis as fairly and cost effectively taking into consideration of their multi skill and occupancy level for that month.
• Control the issue and collection of all keys for all Housekeeping employees and to ensure signature and time is recorded in the Housekeeping book.
• Control the telephone system where applicable.
• Ensure the Room attendant sections are split fairly and credit system is honoured.
• Ensure open sections are split with care and give extra rooms as close as possible to their section.
• Inform Executive Housekeeper when employees are late for duty or called in absent.
• Prepare a list of departure, arrivals and any special requests for Floor Housekeepers when they report for duty.
• Handle all guest requests according to Leading Quality Assurance guides.
• Update the room status by telephone or computer and to be able to work with the computer efficiently.
• Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.
• Check with the Night Manager for no show, early arrival etc., before proceeding to split the sections.
• Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.
• Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.
• Maintain lost property records and store them securely.
• Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out of order rooms.
• Work closely with the Front Desk in reference to arrivals and departures.
• Maintain accurate work records to be handed over before going off duty.
• Ensure that the Housekeeping office is neat, tidy and clean.
• Keep notice board up to date in Housekeeping office.
• To attend departmental meetings as required.
• Participate in training courses as required.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job description

Manage and coordinate all housekeeping desk operations and deliver guests services according to COMO Brand Standards and policies.

Tasks/Responsibilities:

• Understand the facilities, operating hours and services provided in COMO Metropolitan Singapore.
• Monitor and maintain standards in all desk controlled operations.
• Follow all Fire, Health and Safety, Hygiene Regulations, Security and Medical Emergency procedures.
• Prepare duty rosters on a monthly basis as fairly and cost effectively taking into consideration of their multi skill and occupancy level for that month.
• Control the issue and collection of all keys for all Housekeeping employees and to ensure signature and time is recorded in the Housekeeping book.
• Control the telephone system where applicable.
• Ensure the Room attendant sections are split fairly and credit system is honoured.
• Ensure open sections are split with care and give extra rooms as close as possible to their section.
• Inform Executive Housekeeper when employees are late for duty or called in absent.
• Prepare a list of departure, arrivals and any special requests for Floor Housekeepers when they report for duty.
• Handle all guest requests according to Leading Quality Assurance guides.
• Update the room status by telephone or computer and to be able to work with the computer efficiently.
• Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.
• Check with the Night Manager for no show, early arrival etc., before proceeding to split the sections.
• Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.
• Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.
• Maintain lost property records and store them securely.
• Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out of order rooms.
• Work closely with the Front Desk in reference to arrivals and departures.
• Maintain accurate work records to be handed over before going off duty.
• Ensure that the Housekeeping office is neat, tidy and clean.
• Keep notice board up to date in Housekeeping office.
• To attend departmental meetings as required.
• Participate in training courses as required.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.