Household Manager

smtp consult pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SMTP Consult Pte. Ltd. in Singapore seeks an experienced Personal Assistant/Household Manager to oversee a busy private residence, coordinating family schedules, travel arrangements, and supervising household staff.

You will liaise with vendors, manage budgets, and ensure confidentiality and smooth operations. The role requires discretion, strong organizational skills, and fluency in English and Chinese. Proficiency with MS Office and Google Workspace is essential, with the ability to adapt to

Qualifications

• Minimum 5 years of experience in PA/EA or household management
• Experience with travel logistics and complex scheduling
• Ability to supervise staff and coordinate vendors
• Discretion and confidentiality in handling sensitive information
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and Google Workspace

Responsibilities

• Oversee full household operations and ensure smooth running
• Coordinate day-to-day schedules for family members
• Plan and coordinate travel logistics for the family
• Supervise household staff and coordinate with vendors
• Manage budgets, expenses, and invoicing
• Act as trusted point of contact and maintain confidentiality
• Anticipate needs and resolve issues proactively
• Liaise with external vendors and service providers

Skills

Team management

Discretion

Communication

Organisational skills

Multitasking

English & Chinese

Tools

Microsoft Office

Google Workspace

Claude Cowork / AI tools

Job description

Key Responsibilities:

• Oversee full household operations, ensuring the residence runs smoothly and efficiently at all times
• Coordinate day-to-day schedules for family members (school runs, activities, tutoring, medical appointments, etc.)
• Plan and coordinate day-to-day travel logistics for the family, including flights, itineraries, visas, and ground transportation
• Liaise with and supervise household staff (drivers, housekeepers, nannies, etc.), ensuring smooth coordination across the household team
• Manage relationships with external vendors and service providers (contractors, maintenance, event planners, suppliers)
• Handle ad hoc personal errands and requests for the Principal and family members as needed
• Maintain household budgets, expense tracking, and vendor invoicing where required
• Act as a trusted point of contact for the household, exercising sound judgement and complete confidentiality on all family matters
• Anticipate household and family needs proactively, resolving issues before they escalated

Requirements:

• Minimum 5 years of experience as a Personal Assistant, Executive Assistant, or in a similar household management capacity; candidates with strong Hotel Concierge backgrounds will also be considered
• Proven track record managing complex schedules, multi-destination travel logistics, and household operations
• Excellent team management skills and a people-oriented personality, with the ability to build good relationships with household staff and vendors
• Demonstrated ability to work with minimal supervision, exercising strong judgement and prioritisation
• Impeccable discretion and ability to handle sensitive, private family matters with the utmost confidentiality
• Good interpersonal and communication skills, with the ability to liaise comfortably with household staff, vendors, and family members of all ages
• Strong organisational skills with meticulous attention to detail
• Flexible and adaptable, with the ability to respond calmly to last-minute changes or urgent requests
• Comfortable working closely within a private residence environment
• Proficient in Microsoft Office and Google Workspace
• Comfortable adapting to new productivity tools and AI-assisted platforms (e.g. Claude Cowork)
• Experience building automated workflows to streamline repetitive tasks is an advantage
• Fluent in English and Chinese, with the ability to communicate effectively with the Principal and household

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Toh Qiu Wei (R23116260)