HOTEL RESERVATIONS AGENT

DEVRIT ASIA PTE. LTD.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

DEVRIT ASIA PTE. LTD. is seeking a Reservations Agent to manage room inquiries and bookings.

You will handle inquiries via phone, email, and online channels, process new bookings, and coordinate with Front Office and other departments to ensure smooth arrivals and departures. The role requires maintaining accurate reservation records, communicating availability and rates, and providing guests with information on hotel facilities and packages.

Qualifications

• Reservation agents must handle inquiries clearly and professionally.
• Proficiency in using reservation systems and communication channels.

Responsibilities

• Handle room reservation enquiries through phone, email and online channels.
• Process new bookings, modifications, cancellations and confirmations accurately.
• Maintain updated reservation records and ensure all booking details are correct.
• Coordinate with Front Office and other departments regarding arrivals, departures and special requests.
• Assist guests with room availability, rates, packages and hotel facilities.
• Ensure reservations are handled in accordance with hotel policies and procedures.
• Monitor room availability and communicate booking information to the relevant departments.
• Follow up on pending reservations, payment details and guest requests.
• Maintain professional communication and provide excellent guest service.
• Ensure confidentiality and accuracy of guest and reservation information.

Job description

• Handle room reservation enquiries through phone, email and online channels.
• Process new bookings, modifications, cancellations and confirmations accurately.
• Maintain updated reservation records and ensure all booking details are correct.
• Coordinate with Front Office and other departments regarding arrivals, departures and special requests.
• Assist guests with room availability, rates, packages and hotel facilities.
• Ensure reservations are handled in accordance with hotel policies and procedures.
• Monitor room availability and communicate booking information to the relevant departments.
• Follow up on pending reservations, payment details and guest requests.
• Maintain professional communication and provide excellent guest service.
• Ensure confidentiality and accuracy of guest and reservation information.