Front Office Agent

Studio M Hotel Singapore; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Studio M Hotel Singapore is seeking a guest-focused front desk professional to greet guests, handle check-in/check-out, and manage reservations. You will respond to calls, assist with tours and transport needs, and collaborate with departments to meet guest expectations.

Responsibilities include maintaining accurate guest records, promoting the Loyalty program, and resolving guest concerns promptly while supporting daily operations of the front desk.

Responsibilities

• Greet guests warmly and professionally according to hotel standards.
• Engage with each guest as a unique individual and listen to requests.
• Handle accurate check-in and check-out of guests daily.
• Answer all incoming and outgoing calls promptly and courteously.
• Create reservations for last-minute arrivals or walk-ins when needed.
• Run daily reservations reports to verify accuracy and note special requests.
• Manage cash float during shifts and balance at shift end.
• Resolve guest complaints or concerns in a timely manner.
• Promote upselling opportunities within the department.
• Encourage guests to enroll in the Loyalty program.
• Monitor hotel activity (arrivals, departures, special requests) and share updates with relevant departments.
• Maintain guest information accurately and respond to inquiries about tours, transport, etc.

Job description

Job Description

• Always greet guest in a friendly and professional manner according to hotel standards

• Engage with each guest as a unique individual and listen attentively to their request

• Perform accurate check in and checkout of guest daily

• Answer all incoming and outgoing calls in timely and professional manner

• Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team

• Run daily reports to check reservations for accuracy and identify any special request

• Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift

• Listen to guest’s complaint or concerns and resolve their issue in a timely manner

• Promote healthy upselling program in the department

• Encourage all guest to enroll Loyalty program

• Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments

• Keep track of guest lost & found items

• Manage guest information regularly and accurately

• Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more