Hotel Quality & Guest Experience Leader

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Quality Assurance leader to implement QA processes that align with brand standards, enhance guest satisfaction, and drive continuous improvement at the property level.

You will coach managers in Total Quality Management, conduct audits, monitor performance on the hotel floor, and collaborate with trainers to deliver on-the-job development and consistent service excellence.

Qualifications

• Degree in business/admin or hotel mgmt.

Responsibilities

• Coaches managers on Total Quality Management leadership.

Skills

Total Quality Management

Quality audits

Guest satisfaction

Data analysis

Process improvement

Training in quality sciences

Education

Degree in Business Administration, Hotel and Restaurant Management, or related major

Tools

Quality tools

Data collection

Job description

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Quality Assurance leader to implement QA processes that align with brand standards, enhance guest satisfaction, and drive continuous improvement at the property level.

You will coach managers in Total Quality Management, conduct audits, monitor performance on the hotel floor, and collaborate with trainers to deliver on-the-job development and consistent service excellence.