Hotel Operations Leader: Guest Experience & Efficiency

Clover 769 Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Annual leave

Medical benefits

Training & development

Career progression

Staff meals

Supportive environment

Job summary

Hotel Clover 769 North Bridge Road is seeking a hands-on Hotel Operations Manager to lead daily hotel operations across departments, enhance service quality, and collaborate with teams and service providers to deliver exceptional guest experiences and operational excellence.

You will oversee Rooms, F&B, Housekeeping, Engineering, and outsourced services, drive productivity, cost control, and staff development while maintaining high standards and delivering operational excellence.

Qualifications

• Relevant experience in hotel operations, hospitality, or related operational management roles

Responsibilities

• Oversee daily operations of Rooms, Food & Beverage, Housekeeping, Engineering, Security, and outsourced services to ensure seamless hotel functioning
• Manage Front Office, Housekeeping, and other operational teams to maintain high service standards and operational efficiency
• Identify and implement improvements in operational productivity, cost control, sustainability, and guest satisfaction
• Support Front Office staff with guest check-ins, check-outs, inquiries, and special requests to enhance guest experience
• Address guest feedback and complaints promptly with professional service recovery actions
• Assist in staff scheduling, manpower planning, and daily operational coordination to optimize workforce deployment
• Supervise and mentor team members to uphold service quality, operational standards, and productivity targets
• Facilitate staff training, onboarding, and performance monitoring to develop team capabilities
• Coordinate with outsourced service providers and contractors to ensure compliance with service agreements and operational requirements
• Monitor operational issues and coordinate timely corrective actions to maintain smooth hotel operations
• Respond effectively to operational emergencies, unexpected situations, or manpower shortages as needed
• Maintain clear communication and coordination between operational departments and hotel management
• Perform additional duties as assigned by the Hotel Manager or General Manager

Job description

Hotel Clover 769 North Bridge Road is seeking a hands-on Hotel Operations Manager to lead daily hotel operations across departments, enhance service quality, and collaborate with teams and service providers to deliver exceptional guest experiences and operational excellence.

You will oversee Rooms, F&B, Housekeeping, Engineering, and outsourced services, drive productivity, cost control, and staff development while maintaining high standards and delivering operational excellence.