Hotel Operations Director - Guest Experience & Growth

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 180,000 - 300,000; Full time

Benefits offered by this job

5‑days work week

Duty meal

Uniforms & Laundry

Birthday off

Learning & Development

Flexi benefits

Insurance Coverage

50% F&B discount

Employee rate at IHG Hotels

Job summary

Holiday Inn Singapore Atrium is seeking a Director of Operations to lead the hotel’s day-to-day and strategic performance. This senior role covers Rooms, F&B, Culinary, Engineering and Security, ensuring exceptional guest experiences and strong profitability.

You will partner with the General Manager and drive revenue, standards and service recovery while managing multiple departments and a high-performing leadership team in an international hotel environment.

Qualifications

• Minimum 10 years of progressive hotel operations experience.
• Previous experience as a Director of Operations, Hotel Manager, Executive Assistant Manager or equivalent senior operational leadership role.
• Strong operational experience across Rooms and F&B, with a sound understanding of Culinary/Kitchen operations.
• Proven track record managing large-scale hotel operations and multiple operational departments.
• Strong commercial and financial acumen, including budgeting, forecasting, labour management and departmental P&L.
• Demonstrated success in driving guest satisfaction, operational standards and business results.
• Strong leadership, communication, influencing and stakeholder management skills.
• Experience with an international hotel brand and familiarity with brand standards would be advantageous.

Responsibilities

• Partner with the General Manager in leading the overall hotel operation and execution of the hotel's business strategy.
• Provide strategic and operational leadership across Rooms, F&B, Culinary, Engineering, Security and other hotel functions.
• Drive guest satisfaction, service excellence and effective service recovery across the hotel.
• Oversee Rooms and F&B performance, ensuring strong operational standards, productivity and profitability.
• Drive revenue, cost management and resource optimisation in partnership with Finance and other key departments.
• Lead, coach and develop the operational leadership team, fostering a high-performing and collaborative culture.
• Ensure compliance with IHG brand standards, food safety, health and safety, security and regulatory requirements.
• Lead cross-functional projects and continuous improvement initiatives to enhance guest experience, productivity and profitability.

Job description

Holiday Inn Singapore Atrium is seeking a Director of Operations to lead the hotel’s day-to-day and strategic performance. This senior role covers Rooms, F&B, Culinary, Engineering and Security, ensuring exceptional guest experiences and strong profitability.

You will partner with the General Manager and drive revenue, standards and service recovery while managing multiple departments and a high-performing leadership team in an international hotel environment.