Hotel Housekeeping Admin & Guest Services Coordinator

MOMENTUS HOTEL ALEXANDRA; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

Momentus Hotel Alexandra in Singapore invites applications for an administrative support role within the Housekeeping Department.

You will handle phone calls, liaise with guests and staff, manage key-cards and phones, log requests, and assist with room discrepancy checks and maintenance follow-ups to keep operations running smoothly. This position provides exposure to daily hotel operations and guest services.

Qualifications

• Administrative duties knowledge
• Customer service awareness
• Team coordination basics
• Communication skills
• Attention to detail
• Record keeping and reporting

Responsibilities

• Assisting all administrative duties pertaining to Housekeeping Department.
• Handling phone calls, liaise with guests and internal staff on their requirements or requests.
• Account for all floor key-cards and phones. To check all key-cards at start of shift before issuance and end of shift To handle messages, enquiries and complaints from guests and staff.
• Handling and record all lost and found items and channel all valuables to Executive Housekeeper.
• Updating of hotel status, VIP, special guest requests into the system. To print Room Discrepancy Report to verify physical room status & reconfirm with Front Office.
• Ensuring that all maintenance work order forms are promptly made out and followed through.

Job description

Momentus Hotel Alexandra in Singapore invites applications for an administrative support role within the Housekeeping Department.

You will handle phone calls, liaise with guests and staff, manage key-cards and phones, log requests, and assist with room discrepancy checks and maintenance follow-ups to keep operations running smoothly. This position provides exposure to daily hotel operations and guest services.