Host - Guest Experience

GRAND HYATT SINGAPORE; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

GRAND HYATT SINGAPORE is seeking a Host - Guest Experience to ensure exceptional service for customers and assist the Guest Experience team. The role involves supporting the Concierge and Belldesk operations within the Rooms Division.

Ideal candidates must have at least G.C.E. "O" levels, with a preference for those holding a Diploma or Degree in Hospitality. A minimum of 6 months of experience in hotel operations is required.

Qualifications

• Minimum G.C.E. "O" levels required.
• Diploma/Degree in Hospitality/Tourism preferred.
• 6 months experience in hotel operations needed.

Responsibilities

• Provide excellent and consistent service to customers.
• Assist with daily shift operations.
• Contribute to the smooth running of the Guest Experience team.

Skills

Customer relations

Communication skills

Interpersonal skills

Education

G.C.E. "O" levels

Diploma / Degree in Hospitality / Tourism Management

Job description

You will be responsible to provide an excellent and consistent level of service to your customers as well as assisting the daily shift operations in line with brand standards. The Host - Guest Experience is responsible to contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division, including the Concierge and Belldesk team.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills