Hospitality Sales Support Specialist

GP Hotel Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Benefits offered by this job

5 days work week

Incentive and bonus

Staff rates at Accor hotels

Birthday leave

Job summary

GP Hotel Management Pte. Ltd. is seeking a proactive Sales Administrative Support to assist the team with daily operations, contract preparation, and client communications.

You will coordinate with reservations, finance, and operations while ensuring accurate booking records and OTA content across platforms. Strong organizational skills and familiarity with booking channels are essential.

Qualifications

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles is advantageous.
• Familiarity with online booking and distribution channels is preferred.

Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Skills

Multitasking

Communication

Coordination

Attention to detail

Organizational skills

Education

Diploma in Business Administration / Hospitality or related field

Tools

Microsoft Excel

Microsoft Outlook

Job description

GP Hotel Management Pte. Ltd. is seeking a proactive Sales Administrative Support to assist the team with daily operations, contract preparation, and client communications.

You will coordinate with reservations, finance, and operations while ensuring accurate booking records and OTA content across platforms. Strong organizational skills and familiarity with booking channels are essential.