Hospitality Sales & Events Coordinator

InterContinental Hotels Group; Singapore; Hybrid; SGD 28,000 - 50,000; Full time

Job summary

InterContinental Hotels Group is seeking a Customer Sales Operations assistant in Singapore to support the sales team. You will handle the sales hotline, respond to guest inquiries, and distribute leads within 24 hours, while preparing proposals, contracts, and corporate rate letters.

You will also manage bookings in Delphi/Opera, stock promotional materials, and coordinate overseas sales calls. Excellent English, MS Office skills, and a proactive team player attitude are required.

Qualifications

• Diploma/Degree in Hospitality management or related disciplines.
• Minimum 1 year of relevant experience in Operations or Sales in service industry.
• Oral and written fluency in English.
• Good communication skills.
• Proficient in Microsoft Office applications.
• Flexible work approach.
• Team player.
• Displays initiative.

Responsibilities

• Attend to the general sales hotline and all incoming telephone calls within 3 rings.
• Acts on guests' requests, provides initial suggestions on sales enquiries.
• Distributes sales leads immediately for responses within 24 hours.
• Preparing sales related documents throughout the sales process (e.g. Proposal, Contracts, Corporate Rate Letters, Proforma invoice).
• Understands the systems and process of checking for the availability of guestrooms and event venues.
• Proficient in the application of Delphi and Opera systems; maintenance and management of database, including the updating of daily revenues.
• Communication and preparation of show room keys and checking of the show rooms.
• Preparation / consolidation of overseas sales call schedule / appointments for Sales team.
• Work on educational or familiarization groups in co-ordination with the Sales team.
• Preparation, requisition and stock control of collateral, printed material, stationery, corporate gifts and promotional items.
• Raising the sponsorship letters, vouchers and purchase requisition forms.
• Participates in direct marketing assignments.
• Assist with the preparation of new products and services as directed and provide guests with information.
• Attend the sales-related meetings from time to time, and may be required to take minutes of meetings to be circulated accordingly.
• Other duties as assigned by Director of Sales or the management.

Skills

Hospitality ops

Sales coordination

English fluency

Communication skills

Team player

Initiative

Education

Hospitality management degree

Tools

MS Office

Job description

InterContinental Hotels Group is seeking a Customer Sales Operations assistant in Singapore to support the sales team. You will handle the sales hotline, respond to guest inquiries, and distribute leads within 24 hours, while preparing proposals, contracts, and corporate rate letters.

You will also manage bookings in Delphi/Opera, stock promotional materials, and coordinate overseas sales calls. Excellent English, MS Office skills, and a proactive team player attitude are required.