Reservations Consultant - InterContinental Singapore

IHG; Singapore; Hybrid; SGD 27,000 - 36,000; Full time

Job summary

IHG Hotels & Resorts in Singapore is seeking a Reservations/Front Office oriented team member to promote Rooms and F&B, engage in up-selling, and accurately process bookings across platforms.

You will handle no-shows, maintain group bookings, and stay informed on special rates and promotions while collaborating with Front Office and F&B teams to meet quality standards.

Qualifications

• No experience is required.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management.
• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure.
• Good writing skills.
• Able to interact with mandarin speaking guest.

Responsibilities

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge.
• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities.
• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately.
• Quoting and recommending suitable package for potential guest.
• Agility to handled services and request effectively and efficiently.
• Manage “no show” reservations by investigation and recording of same.
• Created, update and maintain Groups booking and billing information.
• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy.
• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations.
• Support other responsibilities that maybe assign from time to time

Skills

Customer interaction

Detail oriented

Organizational skills

Good writing

Mandarin language

Tools

Opera 5 PMS

Weeloy Table Management

Job description

YOUR DAY TO DAY

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge

• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities

• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately

• Quoting and recommending suitable package for potential guest

• Agility to handled services and request effectively and efficiently

• Manage “no show” reservations by investigation and recording of same

• Created, update and maintain Groups booking and billing information

• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy

• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations

• Support other responsibilities that maybe assign from time to time

What we need from you

• No experience is required

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management

• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure

• Good writing skills

• Able to interact with mandarin speaking guest

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.