Hospital Front Desk & Guest Services Associate

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Recruit Express Pte Ltd is hiring for a front desk/customer service role deployed to our client site in Novena, Singapore. You will handle inquiries, reservations and guest communications, ensuring smooth check-in/out and high service standards.

The role requires 5 working days per week with shifts from early morning to late night, including weekends and public holidays as rostered. Applicants should be prepared to work on-site at Novena and provide courteous, professional guest support.

Responsibilities

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.
• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.
• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.
• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.
• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients.
• Any Ad hoc duties as assigned by supervisor

Job description

Recruit Express Pte Ltd is hiring for a front desk/customer service role deployed to our client site in Novena, Singapore. You will handle inquiries, reservations and guest communications, ensuring smooth check-in/out and high service standards.

The role requires 5 working days per week with shifts from early morning to late night, including weekends and public holidays as rostered. Applicants should be prepared to work on-site at Novena and provide courteous, professional guest support.