Assistant Care Coordinator (NUHS@Home)

Worq AI; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Worq AI is seeking an Assistant Care Coordinator to support NUHS@Home in delivering high-quality home-based patient care. You will work closely with healthcare teams, patients, and families to ensure continuity of care in the home setting.

You will perform pre-admission screenings, monitor vitals via telehealth, and develop care plans. A Diploma in health-related fields and strong communication skills are required; shift work and independence in a fast-paced environment are expected.

Qualifications

• Diploma in health related courses preferred.
• Fluent in English; ability to speak local dialects an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced environment.
• Service oriented with strong interpersonal and communication skills.
• Have initiative and commitment with integrity and teamwork.
• Knowledge of hospital operations/healthcare setting experience is a plus.

Responsibilities

• Performs pre-admission screening for patients and caregivers.
• Collaborates with nurses to manage holistic home care and monitor patients’ condition.
• Identifies deviations or care gaps and reports to Team Nurse Lead/Clinicians.
• Handles inquiries and provides regular updates on care plans to patients and caregivers.
• Participates in interdisciplinary team meetings and documents patient progress.
• Coordinates with community resources and referrals for relevant services.
• Develops care plans based on assessed needs.
• Monitors vital signs and reports red flags to nurses/ physicians.
• Provides basic patient education and telehealth coaching.
• Adheres to telehealth system protocols.
• Promotes lifestyle changes and health coaching.

Skills

Interpersonal skills

Leadership skills

Team player

Communication skills

Problem solving

Education

Diploma in health related courses

Tools

PC software

Job description

As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of patient’s own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Primary Responsibilities and Duties (80%)

Patient Care

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients’ general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provide regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintain accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
• Develops care plans based on assessed care needs.

Telehealth Monitoring

• Monitors patient’s vital signs and elevate red flags to the respective team nurses/physicians.
• Provides basic patient education.
• Adherence to telehealth monitoring using Telehealth system.
• Lifestyle changes/health coaching eg, diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%)

• Ensures all necessary equipment and supplies are available for patient care, and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies and projects.
• Performs any others ad-hoc duties and responsibilities that may be assigned from time to time.
• Diploma in health related courses preferred
• Fluent in English, ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player and demonstration of some leadership skills.
• Have initiative and commitment with good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience (in healthcare setting) will be an added advantage.