Cares Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Customer Service Coordinator in Singapore to understand clients’ and residents’ needs and coordinate suitable services.

You will support business development by gathering market insights and identifying areas for service growth, while establishing relationships with healthcare and external partners. You will coordinate enquiries and referrals to ensure a positive experience for residents and their families, maintaining information, monitoring feedback, and

Qualifications

• Diploma or Degree in a relevant discipline.
• 1 year of relevant experience in customer service, healthcare, social service, or related field is a plus.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Good organisational and coordination skills.
• Able to work collaboratively with internal and external stakeholders.
• Proactive, adaptable, and willing to learn.

Responsibilities

• Understand clients’ and residents’ needs and coordinate suitable services based on their requirements.
• Support business development activities by gathering market insights and identifying potential areas for service growth.
• Establish and maintain relationships with healthcare, community, and external partners to support business and referral opportunities.
• Coordinate enquiries, referrals, and service arrangements to provide a positive experience for residents and their families.
• Maintain relevant customer and resident information, prepare service-related materials, and monitor feedback to identify areas for improvement.
• Assist in reviewing operational processes, guidelines, and promotional initiatives to support the department’s objectives.
• Monitor departmental expenses, assist with budget planning, and prepare management reports when required.
• Support the development of team members through on-the-job guidance, coaching, and customer service training.
• Assist with other operational and departmental duties as assigned.

Skills

Communication

Interpersonal skills

Organisational skills

Stakeholder collaboration

Proactive & adaptable

Education

Diploma or Degree in a relevant discipline

Job description

Job Description:

• Understand clients’ and residents’ needs and coordinate suitable services based on their requirements.
• Support business development activities by gathering market insights and identifying potential areas for service growth.
• Establish and maintain relationships with healthcare, community, and external partners to support business and referral opportunities.
• Coordinate enquiries, referrals, and service arrangements to provide a positive experience for residents and their families.
• Maintain relevant customer and resident information, prepare service-related materials, and monitor feedback to identify areas for improvement.
• Assist in reviewing operational processes, guidelines, and promotional initiatives to support the department’s objectives.
• Monitor departmental expenses, assist with budget planning, and prepare management reports when required.
• Support the development of team members through on-the-job guidance, coaching, and customer service training.
• Assist with other operational and departmental duties as assigned.

Job Requirements

• Diploma or Degree in a relevant discipline.
• At least 1 year of relevant experience in customer service, healthcare, social service, or a related field will be an advantage.
• Good communication and interpersonal skills with a strong customer-focused mindset.
• Good organisational and coordination skills.
• Able to work collaboratively with internal and external stakeholders.
• Proactive, adaptable, and willing to learn.