HIRING NOW - IT Service desk / IT Helpdesk

ITCAN PTE. LIMITED; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Level 1 IT Support professional to provide frontline assistance via phone, email and onsite visits. You will install and troubleshoot Windows 10/11, MS Office, Outlook, and basic networking while supporting hardware, AD user management, and ITSM ticketing systems.

The role requires imaging and remote support tools experience, with tickets tracked in ServiceNow or Jira to meet defined SLAs.

Qualifications

• Diploma or degree in IT or related field.
• Good knowledge of Windows OS, MS Office and basic networking.
• Experience with imaging tools and remote support tools.

Responsibilities

• Provide level 1 support via phones, emails, and onsite visits.
• Install, configure, and troubleshoot Windows 10/11, Office 365, Outlook.
• Handle hardware setup and maintenance for desktops, laptops, printers, scanners.
• Manage Active Directory: user creation, password resets, access control.
• Log and track incidents in ITSM tools (ServiceNow/Jira) within SLAs.

Skills

Windows OS

MS Office

Networking basics

Remote support

Education

Diploma / Degree in IT or related field

Tools

Imaging tools

Outlook configuration

Remote support tools

ServiceNow

Jira

Job description

Job Description & Requirements

Key Responsibilities

• Provide level 1 support over the phones, emails and Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools