Hiring for System Engineer-ITIL Change Management Experience

PATH INFOTECH PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Responsibilities include maintaining change control documentation, reporting on ITSM performance, and delivering timely communications regarding change downtime and completion. A fast-paced healthcare-related environment is mentioned as advantageous.

Qualifications

• Minimum of a B.S. in Computer Science, MIS or related degree.
• 8–10 years IT experience with 3–5 years in operations management including change, incidents and problem management.
• Familiar with ITIL processes or ITSM frameworks.
• Strong relationship-building with stakeholders.
• Able to work in fast-paced, dynamic environment.
• Excellent time management, written and verbal communication; documentation skills.
• Healthcare industry experience is an advantage.

Responsibilities

• Lead Change Advisory Board meetings and approve change requests for deployment.
• Implement and maintain ITIL standards for change management.
• Collaborate with internal teams to assess risks and unintended consequences of changes.
• Provide recommendations to reduce risk and business impact of changes.
• Follow-up on CAB action items and communicate downtime and completion to stakeholders.
• Maintain change control portal, templates, SOPs and related information.
• Improve process efficiency and streamline change management activities.
• Provide regular SLA/performance reports for ITSM processes.
• Prepare progress reports for initiatives and present when required.

Skills

ITIL knowledge

Stakeholder mgmt

Communication skills

Time management

Documentation

MS Office

Education

B.S. in Computer Science/MIS

Job description

With a focus on Change Management, drive Change Advisory Board meetings and manage approval of all change requests for deployment 2. Implement and maintain ITIL standard for change management 3. Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences 4. Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests 5. Follow-up on action items from CAB 6. Send change downtime and completion broadcast communication to all Synapxe stakeholders 7. Maintain and update change control portal 8. Improve process efficiency (e.g, streamlining) and effectiveness 9. Maintain processes, templates and SOP, website and information related to change control 10. Provide regular report on SLA measurement and/or performance of ITSM processes 11. Review/Prepare progress reports for initiatives and present the reports when required

Requirements / Qualifications

• - Minimum of a B.S. in Computer Science, MIS or related degree - 8 - 10 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.
• Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required.
• - Ability to establish and cultivate relationships with a variety of key stakeholders.
• - Ability to work under a fast-paced and dynamic environment.
• - Displays a strong sense of time management and accountability.
• - Well-developed communication, negotiation and professional writing skills.
• - Good organization skills, with ability to properly document and track information
• - Strong knowledge of MS Office Applications (Word, Excel, Powerpoint)
• - Ability to adapt to a fast-changing environment
• - Willing to learn new things and take on challenges/task proactively
• - Experience in healthcare industry is an advantage.