Helpdesk Specialist - 12-Hour Shifts (Frontline Support)

CERTIS TECH-OPS AND SERVICES PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

CERTIS TECH-OPS AND SERVICES PTE. LTD. is seeking a frontline helpdesk professional in Singapore to provide timely support in a shift-based environment. You will troubleshoot issues, manage tickets, coordinate resolutions, and monitor security alerts while ensuring proactive customer updates.

The role requires strong communication and problem-solving abilities, a Diploma in any discipline, and a willingness to work in a fast-paced setting. Shift work is part of the schedule.

Qualifications

• Diploma in any discipline.
• Prior experience in Customer Service, Helpdesk, or Call Centre preferred.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced, high-pressure environment.
• Willing to perform shift work.

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email.
• Guide customers to articulate issues clearly and perform initial troubleshooting.
• Log incidents accurately and create support tickets in the system.
• Arrange follow-ups or site appointments with customers where necessary.
• Monitor and track outstanding tickets to ensure timely closure.
• Maintain detailed records of incidents, actions taken, and resolutions.
• Ensure adherence to operational procedures and service standards.
• Support any other ad-hoc tasks assigned.

Skills

Communication

Problem solving

Education

Diploma in any discipline

Job description

CERTIS TECH-OPS AND SERVICES PTE. LTD. is seeking a frontline helpdesk professional in Singapore to provide timely support in a shift-based environment. You will troubleshoot issues, manage tickets, coordinate resolutions, and monitor security alerts while ensuring proactive customer updates.

The role requires strong communication and problem-solving abilities, a Diploma in any discipline, and a willingness to work in a fast-paced setting. Shift work is part of the schedule.