Healthcare Service Transformation & Innovation Lead

GMP Technologies; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Service Transformation & Innovation Manager (Healthcare) to lead projects that elevate service efficiency, patient experience, and staff productivity. You will analyze workflows, drive process improvements using Lean/Six Sigma, and develop KPIs to measure impact.

You will collaborate with IT to deploy automation and digital tools, engage clinical, nursing, pharmacy, and admin teams, and ensure sustained transformation aligned with organizational

Qualifications

• Bachelor's degree in Healthcare, Business, Public Health, or related field (Masters a plus).
• 3 to 5 years of healthcare service improvement, operations, or project management.
• Knowledge of Lean, Six Sigma, or similar process improvement methodologies is an advantage.
• Strong project management, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced, patient-centric healthcare environment.

Responsibilities

• Lead projects to improve service efficiency, patient experience, and staff productivity.
• Analyze workflows, identify inefficiencies, and implement process improvements (e.g., Lean, Six Sigma).
• Develop and track KPIs to measure service effectiveness.
• Enhance quality initiatives, including updating patient education materials.
• Work with IT teams to integrate automation and digital tools for better patient engagement.
• Engage clinical, nursing, pharmacy, and administrative teams to drive service transformation.
• Gather patient feedback to address service gaps and improve experience.
• Develop communication plans for smooth implementation of new workflows and technology adoption.
• Support leadership in long-term service transformation strategies aligned with the organizationpriorities.
• Contribute to guidelines and best practices for service quality and compliance.
• Monitor healthcare trends and regulatory changes to drive innovation.
• Participate in cross-functional collaborations and support additional projects for service excellence.

Skills

Lean methodology

Six Sigma

Project management

Stakeholder engagement

Communication

Education

Bachelor's degree in Healthcare/Business/Public Health

Masters preferred

Job description

GMP Technologies in Singapore is seeking a Service Transformation & Innovation Manager (Healthcare) to lead projects that elevate service efficiency, patient experience, and staff productivity. You will analyze workflows, drive process improvements using Lean/Six Sigma, and develop KPIs to measure impact.

You will collaborate with IT to deploy automation and digital tools, engage clinical, nursing, pharmacy, and admin teams, and ensure sustained transformation aligned with organizational