Healthcare Feedback & Service Quality Executive @Novena #HLV

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to enhance patient experience by managing feedback after new national systems rollout. The role focuses on prompt resolution of service-related feedback and tracking performance indicators.

You will create and populate data dashboards to monitor satisfaction, trends, and patterns, presenting insights to hospital committees to inform strategic decisions and drive service excellence.

Qualifications

• Experience in managing service feedback and driving customer experience improvements.
• Ability to create dashboards and interpret feedback indicators.
• Strong coordination skills for surveys, focus groups and programs.

Responsibilities

• Manage feedback and prompt resolution of service-related issues.
• Coordinate hospital-wide initiatives to enhance service excellence.
• Create and populate dashboards to track feedback indicators and trends.
• Present insights to hospital committees and workgroups to inform decisions.

Skills

Feedback management

Dashboard creation

Survey coordination

Stakeholder communication

Education

Bachelor's degree in Marketing, Communications, Psychology, or a business-related discipline

Job description

Responsibilities:

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirement:

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

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