[Central Hosp, Immediate] Customer Service Executive - UP$5000 (Service Exp) #HCY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to join the Quality Service team in Singapore. The role focuses on managing feedback related to patient experience and distilling insights into actionable quality initiatives for system-wide improvement.

The candidate will create and populate dashboards of feedback indicators, track satisfaction trends, and present findings to hospital committees to inform strategic decisions.

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry.

Responsibilities

• Manage feedback and drive improvements to patient experience.
• Develop data dashboards to track feedback indicators and trends.
• Lead surveys, focus groups, and hospital-wide initiatives to improve service quality.
• Present insights to hospital committees for strategic decision-making.

Skills

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in Marketing, Communications, Psychology, or related business field

Job description

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation's service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry