[Central Hosp] Quality Service Executive - UP$5000 (Service Exp) #HCY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a professional to join the hospital’s Quality Service team to enhance patient engagement and experience. The role focuses on managing feedback and driving systemic improvements after new national systems are implemented.

You will facilitate surveys, focus groups, and programmes, while creating data dashboards to track satisfaction, trends, and patterns for hospital committees and decision makers.

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

Responsibilities

• Help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Manage feedback and enhance patient experience following the implementation of new national systems.
• Prompt resolution and closure of service-related feedback guided by service performance indicators.
• Coordinate hospital-wide initiatives and projects to enhance service excellence.

Education

Bachelor's degree

Job description

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation's service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry