Healthcare Billing & Patient Experience Associate

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

National Cancer Centre Singapore is seeking a Senior Associate / Associate Executive to support Executives in managing billing feedback, processing bills and submissions, and coordinating with other departments to resolve enquiries promptly.

The role requires a Diploma/Cert in Healthcare Operations with 2 years’ experience, plus customer service and cashiering exposure. Candidates should be able to multi-task in a fast-paced environment and be a team player.

Qualifications

• Diploma or equivalent in Healthcare Operations with 2 years’ experience.
• Experience in customer service and cashiering.
• Ability to multi-task in a fast-paced environment.
• Demonstrates good interpersonal and problem-solving skills; team player.

Responsibilities

• Answer incoming calls via the Billing/Business Office channel promptly and professionally.
• Attend to and investigate billing-related enquiries and feedback from all channels.
• Resolve enquiries at first contact where possible.
• Process patient bills, waivers and bill cancellations with high accuracy.
• Monitor and track billing submissions and liaise with teams on rejected claims.

Skills

Customer service

Cashiering

Multitasking

Team player

Education

Healthcare operations diploma or cert (Diploma / O/A/Higher NITEC / WSQ)

Job description

National Cancer Centre Singapore is seeking a Senior Associate / Associate Executive to support Executives in managing billing feedback, processing bills and submissions, and coordinating with other departments to resolve enquiries promptly.

The role requires a Diploma/Cert in Healthcare Operations with 2 years’ experience, plus customer service and cashiering exposure. Candidates should be able to multi-task in a fast-paced environment and be a team player.