Senior Associate / Associate Executive (Service Team)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

National Cancer Centre Singapore is seeking a Senior Associate / Associate Executive to support Executives in managing billing feedback, processing bills and submissions, and coordinating with other departments to resolve enquiries promptly.

The role requires a Diploma/Cert in Healthcare Operations with 2 years’ experience, plus customer service and cashiering exposure. Candidates should be able to multi-task in a fast-paced environment and be a team player.

Qualifications

• Diploma or equivalent in Healthcare Operations with 2 years’ experience.
• Experience in customer service and cashiering.
• Ability to multi-task in a fast-paced environment.
• Demonstrates good interpersonal and problem-solving skills; team player.

Responsibilities

• Answer incoming calls via the Billing/Business Office channel promptly and professionally.
• Attend to and investigate billing-related enquiries and feedback from all channels.
• Resolve enquiries at first contact where possible.
• Process patient bills, waivers and bill cancellations with high accuracy.
• Monitor and track billing submissions and liaise with teams on rejected claims.

Skills

Customer service

Cashiering

Multitasking

Team player

Education

Healthcare operations diploma or cert (Diploma / O/A/Higher NITEC / WSQ)

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Senior Associate / Associate Executive, you are responsible in supporting and assisting the Executives in managing billing-related feedback, processing bills and submissions, and liaising with other departments to ensure timely resolution of enquiries.

Some of the Key Responsibilities include

• Answer incoming calls through Business Office hotline promptly and professionally

• Attend to and investigate billing-related enquires and feedback received through all channels

• Resolve enquiries or feedback at first contact where possible

• Process patient bills, waivers and bill cancellation in OAS with high accuracy and attention to details

• Monitor and track billing submissions in the National Platform for Healthcare Claims (NHPC) and liaise with billing team to investigate bills rejected for claims

Job Requirements

• Diploma / GCE O / A / Higher NITEC / WSQ Cert in Healthcare (Operations) + 2 years’ experience and demonstrated competency

• Experience in customer service, cashiering and demonstrated competency

• Ability to multi-task in a fast-paced environment

• Demonstrates good interpersonal skills, problem-solving skills, and a team-player