Head, Technology Business Partner, Food Solutions (Singapore)
SATS Ltd.
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Job summary
SATS Ltd., headquartered in Singapore, seeks a Technology Business Partner for Food Solutions (Singapore) to lead technology enablement across SCAT, SFS and CF. You will partner with business leaders to define technology strategy, manage ERP and planning systems, and drive AI and automation initiatives to improve efficiency and customer experience.
The role leads a cross-functional team, ensures governance and cybersecurity compliance, and delivers value through technology-enabled processes in a
Qualifications
- Degree in Computer Science or related field.
- 10+ years of technology leadership experience.
- 5+ years in a business partner or technology GM role.
- Proven ability to partner with senior business leaders.
- Strong delivery management for digital platforms and automation.
- Experience delivering ERP and planning systems in global orgs.
- Translate business needs into technology requirements.
- Background in food manufacturing / aviation catering is a plus.
Responsibilities
- Build strong relationships with business stakeholders and act as a trusted technology advisor.
- Coordinate technology teams, vendors and stakeholders to support objectives.
- Drive adoption of digital, automation and data-driven solutions.
- Oversee day-to-day technology operations and ensure high availability.
- Lead change management, vendor management, and budgeting for tech portfolio.
- Sponsor technology initiatives across Food Solutions Singapore, including planning and digitalization.
- Champion AI and smart factory initiatives aligned with enterprise architecture.
Skills
Education
Tools
Job description
Company description:
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
The Technology Business Partner, Food Solutions (Singapore) serves as the primary technology partner for the Singapore Food Solutions entities (including SCAT, SFS and CF) and is part of the broader Technology Business Enablement APAC team.
- Build strong relationships with business stakeholders and act as a trusted advisor on technology-related matters.
- Coordinate and align technology teams, vendors and business stakeholders to support business objectives.
- Foster collaboration between Food Solutions users and enterprise technology teams to drive successful project delivery and service outcomes.
- Promote adherence to enterprise technology standards, governance and cybersecurity requirements.
- Ensure effective technology delivery, support and enablement for Singapore Food Solutions entities, aligned with enterprise standards and local operational requirements.
- Partner with business leadership and translate strategic and operational priorities into actionable technology initiatives.
- Support the execution of enterprise technology strategies and programmes.
- Identify opportunities to improve operational efficiency through technology, automation and digital solutions.
- Partner with business leaders, ensuring technology is a driver of growth, efficiency and business value
- Advocate for business needs within the regional/global TDX organization
- Drive adoption of digital, automation and data-driven solutions to enhance operations and customer experience
- Oversee day-to-day technology operations for the business, ensuring high availability, performance and user satisfaction
- Manage escalations, service performance and operational reliability for business-critical systems
- Ensure adherence with global technology policies, governance frameworks, statutory and regulatory requirements
- Lead incident response processes, impact analysis, cross-functional coordination and perform post-incident reviews
- Provide transparency into performance, risks and financials for technology portfolio
- Establish and enforce enterprise technology standards, reducing technical debt and Shadow IT proliferation
- Lead and sponsor technology initiatives supporting Food Solutions Singapore, including Demand & Supply Planning, Operation Process Digitalization and Food Safety programmes.
- Manage change impacts and ensure smooth adoption of new systems and processes
- Manage the application portfolio including rationalisation, vendor management, and lifecycle governance
- Identify opportunities to improve technology services, automation, and user experience
- Drive standardization while accommodating local business needs where possible
- Manage technology budget, forecast costs and optimize spend
- Oversee vendor and service provider relationships in collaboration with global vendor management and procurement functions
- Champion the AI innovation agenda for Food Solutions, identifying, piloting, and scaling use cases with measurable business impact
- Partner with operations to develop Smart Factory capabilities, embedding IoT, analytics, and automation into Food production environments
- Collaborate with TDX AI Centre of Excellence to ensure Food AI initiatives are aligned with enterprise architecture and data governance
- Degree in Computer Science or related experience.
- Ongoing commitment to training and professional development in technology (through conferences, courses, certifications) to stay current with industry best practices.
- Minimum 10 years of technology leadership experience, with at least 5 years in a business partner or technology general management role.
- Proven record of partnering with senior business leaders to deliver technology-enabled outcomes.
- Strong delivery management experience deploying technology initiatives (digital platforms and applications, automation, data-driven projects).
- Working within a global technology function with enterprise governance and local deployment.
- Strong experience in ERP (SAP S/4HANA, Microsoft Dynamics 365) and planning system (i.e., Relex) delivery in a complex, multi‑entity environment.
- Ability to translate business needs into technology requirements for stakeholders at all organizational levels, aligned with global technology vision and strategy.
- Background in food manufacturing, aviation catering, FMCG industries is a strong advantage.
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