Head of Transformation - ISAP

Crédit Agricole CIB; Singapore; On-site; SGD 220,000 - 300,000; Full time

Job summary

Crédit Agricole CIB in Singapore seeks a Head of Transformation to drive cross-functional transformation initiatives across ISAP, aligning technology, operations, governance, and innovation with the bank's strategy and regional goals.

The role requires leading strategic programs, coordinating regional teams, and delivering measurable business impact through governance and standardisation efforts.

Qualifications

• Experience leading large-scale transformation programs in financial services.
• Strong stakeholder management and communication skills.
• Knowledge of AI, automation and digital technologies and their governance.

Responsibilities

• Define and execute the ISAP transformation roadmap.
• Translate strategic objectives into actionable transformation initiatives.
• Identify opportunities to modernise ISAP operations.
• Ensure transformation initiatives deliver measurable outcomes.
• Drive AI adoption, governance and change management.
• Coordinate pilots and scale successful initiatives.
• Collaborate with regional teams and stakeholders.
• Promote standardisation, governance and operating models.
• Maintain visibility of all strategic transformation initiatives.
• Provide executive reporting and dashboards to senior management.

Skills

Leadership

Strategy development

Stakeholder management

AI awareness

Job description

Position

The Head of Transformation is responsible for driving strategic transformation initiatives across ISAP. Reporting directly to the Head of ISAP, this role ensures that technology, operational, organisational, and innovation initiatives are aligned with the overall strategy, delivered consistently, and generate measurable business value. The role covers all transversal transformation activities across ISAP, including technology, AI, operational excellence, governance, standardisation, innovation, and organisational transformation. It works closely with global teams, regional management, and business stakeholders to ensure ISAP remains aligned with the bank strategy while delivering measurable value to the region.

Key responsibilities

Transformation Strategy

• Support the definition and execution of the ISAP transformation roadmap.
• Translate strategic objectives into actionable transformation initiatives.
• Identify opportunities to simplify, modernise and optimise ISAP operations.
• Ensure transformation initiatives deliver measurable business outcomes.

Technology & Innovation

• Drive the adoption of emerging technologies, including Artificial Intelligence, automation and digital solutions.
• Identify innovative solutions that improve operational efficiency, service quality and user experience.
• Coordinate technology pilots and industrialisation of successful initiatives.
• Maintain visibility on market trends and recommend relevant innovations.

AI Transformation

• Coordinate the deployment of AI initiatives across ISAP.
• Promote AI adoption through governance, communication and change management.
• Ensure AI initiatives are aligned with business priorities and regulatory requirements.
• Facilitate collaboration with internal and external AI stakeholders.

Regional Coordination

• Act as the main transformation coordination point between ISAP and regional entities.
• Ensure regional teams participate in global transformation programmes.
• Promote knowledge sharing and reuse of successful initiatives across countries.
• Facilitate cross-functional collaboration between Infrastructure, Security, Workplace, Application and Business teams.

Standardisation & Optimisation

• Identify opportunities for process harmonisation and standardisation.
• Promote common practices, governance and operating models.
• Eliminate duplication of initiatives across departments.
• Encourage reuse of existing solutions before developing new ones.

Portfolio Management

• Maintain visibility of all strategic transformation initiatives.
• Prioritise initiatives based on business value, risk and available resources.
• Monitor progress, dependencies and benefits.
• Provide executive reporting and dashboards to senior management.