Head of Transformation – ISAP

Crédit Agricole; Singapore; Vor Ort; SGD 180.000 - 280.000; Vollzeit

Zusammenfassung

Groupe Crédit Agricole in Singapore seeks a Head of Transformation to steer strategic transformation initiatives across ISAP, ensuring technology, operations, organisation and innovation align with the company strategy and deliver measurable value.

Reporting to the Head of ISAP, the role drives transformation strategy, AI adoption, regional coordination, standardisation and portfolio management, while guiding governance, change management and cross-functional collaboration to realise business

Aufgaben

• Support the definition and execution of the ISAP transformation roadmap.
• Translate strategic objectives into actionable transformation initiatives.
• Identify opportunities to simplify, modernise and optimise ISAP operations.
• Ensure transformation initiatives deliver measurable business outcomes.
• Drive the adoption of emerging technologies, including Artificial Intelligence, automation and digital solutions.
• Identify innovative solutions that improve operational efficiency, service quality and user experience.
• Coordinate technology pilots and industrialisation of successful initiatives.
• Maintain visibility on market trends and recommend relevant innovations.
• Coordinate the deployment of AI initiatives across ISAP.
• Promote AI adoption through governance, communication and change management.
• Ensure AI initiatives are aligned with business priorities and regulatory requirements.
• Facilitate collaboration with internal and external AI stakeholders.
• Act as the main transformation coordination point between ISAP and regional entities.
• Ensure regional teams participate in global transformation programmes.
• Promote knowledge sharing and reuse of successful initiatives across countries.
• Facilitate cross-functional collaboration between Infrastructure, Security, Workplace, Application and Business teams.
• Identify opportunities for process harmonisation and standardisation.
• Promote common practices, governance and operating models.
• Eliminate duplication of initiatives across departments.
• Encourage reuse of existing solutions before developing new ones.
• Maintain visibility of all strategic transformation initiatives.
• Prioritise initiatives based on business value, risk and available resources.
• Monitor progress, dependencies and benefits.
• Provide executive reporting and dashboards to senior management.

Jobbeschreibung

Position

The Head of Transformation is responsible for driving strategic transformation initiatives across ISAP. Reporting directly to the Head of ISAP, this role ensures that technology, operational, organisational, and innovation initiatives are aligned with the overall strategy, delivered consistently, and generate measurable business value.

Key responsibilities

Transformation Strategy

• Support the definition and execution of the ISAP transformation roadmap.
• Translate strategic objectives into actionable transformation initiatives.
• Identify opportunities to simplify, modernise and optimise ISAP operations.
• Ensure transformation initiatives deliver measurable business outcomes.

Technology & Innovation

• Drive the adoption of emerging technologies, including Artificial Intelligence, automation and digital solutions.
• Identify innovative solutions that improve operational efficiency, service quality and user experience.
• Coordinate technology pilots and industrialisation of successful initiatives.
• Maintain visibility on market trends and recommend relevant innovations.

AI Transformation

• Coordinate the deployment of AI initiatives across ISAP.
• Promote AI adoption through governance, communication and change management.
• Ensure AI initiatives are aligned with business priorities and regulatory requirements.
• Facilitate collaboration with internal and external AI stakeholders.

Regional Coordination

• Act as the main transformation coordination point between ISAP and regional entities.
• Ensure regional teams participate in global transformation programmes.
• Promote knowledge sharing and reuse of successful initiatives across countries.
• Facilitate cross-functional collaboration between Infrastructure, Security, Workplace, Application and Business teams.

Standardisation & Optimisation

• Identify opportunities for process harmonisation and standardisation.
• Promote common practices, governance and operating models.
• Eliminate duplication of initiatives across departments.
• Encourage reuse of existing solutions before developing new ones.

Portfolio Management

• Maintain visibility of all strategic transformation initiatives.
• Prioritise initiatives based on business value, risk and available resources.
• Monitor progress, dependencies and benefits.
• Provide executive reporting and dashboards to senior management.