Executive Lead, Technical Customer Success (Cybersecurity)

Check Point Software Technologies

Singapore

On-site

SGD 120,000 - 170,000

Full time

2 days ago

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Job summary

Check Point is hiring a Manager, Technical Customer Success to lead a global team of Technical Customer Success Managers, delivering expert guidance that drives customer outcomes and retention. The role requires strong endpoint security knowledge and a startup mindset to build scalable processes and partner with executives.

The candidate will build executive relationships, translate security risks into business outcomes, and own adoption, health reviews, and renewal strategies with a data-driven

Qualifications

7+ years in Customer Success or related cyber security roles.
3+ years in people leadership of technical teams.
Strong endpoint security knowledge and executive stakeholder management.
Proven ability to lead cross-functional initiatives and escalations.
Excellent written and verbal communication with data-driven mindset.

Responsibilities

Lead a global team of Technical Customer Success Managers and drive performance.
Establish expectations, career plans, and success metrics for the team.
Maintain executive relationships with CIOs/CISOs and senior leaders.
Translate security challenges into business outcomes and recommendations.
Oversee adoption, health reviews, renewals, and growth opportunities.

Skills

Leadership

Executive presence

Customer obsession

Data-driven decisions

Security expertise

Stakeholder management

Communication

Tools

EDR/EPP platforms

Job description

The candidate will build executive relationships, translate security risks into business outcomes, and own adoption, health reviews, and renewal strategies with a data-driven

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