Head of Security Operations & Client Excellence

HIGHLAND SECURITY SERVICES & INVESTIGATION PTE. LTD.; Singapore; Presencial; SGD 90.000 - 180.000; Jornada completa

Descripción de la vacante

Highland Security Services & Investigation Pte. Ltd.

is seeking an experienced Senior Operations Manager to oversee daily security operations, supervise a multi-site team of operations managers, supervisors, and security officers, and deploy personnel to client sites based on operational needs. You will monitor staffing, conduct site inspections, maintain client relationships, handle feedback and incidents, ensure compliance with MOM and PWM, and help streamline procedures and reporting while

Formación

• Diploma or degree in business administration or security management.
• 5–8 years of security industry experience, in an operations role.
• Proven experience leading large teams across multiple sites.
• Strong leadership, communication and interpersonal skills.

Responsabilidades

• Oversee and manage the overall daily security operations of the company.
• Supervise Operations Managers, Supervisors and Security Officers to ensure smooth operations.
• Plan, coordinate and deploy security personnel to client sites according to operational requirements.
• Monitor manpower strength, attendance, punctuality and staff performance.
• Conduct regular site inspections to ensure security officers comply with company policies and client requirements.
• Maintain good working relationships with clients, managing agents and relevant stakeholders.
• Handle client feedback, complaints, operational issues and incident investigations.
• Ensure all security operations comply with MOM, PLRD and other relevant regulatory requirements.
• Review and improve operational procedures, deployment plans and security standards.
• Manage manpower shortages, replacements, leave arrangements and emergency deployments.
• Prepare operational reports, incident reports and performance updates for management.
• Support business development by participating in client meetings, site assessments and service reviews.
• Monitor operational costs and ensure manpower resources are utilised efficiently.

Conocimientos

Leadership

Communication

Interpersonal skills

Organisational skills

Problem-solving

Decision-making

Educación

Business Administration

Security Management

Herramientas

MS Office

Descripción del empleo

Highland Security Services & Investigation Pte. Ltd.

is seeking an experienced Senior Operations Manager to oversee daily security operations, supervise a multi-site team of operations managers, supervisors, and security officers, and deploy personnel to client sites based on operational needs. You will monitor staffing, conduct site inspections, maintain client relationships, handle feedback and incidents, ensure compliance with MOM and PWM, and help streamline procedures and reporting while