Head Of Information Technology

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

MCI CAREER SERVICES PTE. LTD., based in Singapore, seeks an experienced IT leader to drive the company-wide IT strategy and governance, aligning technology priorities with business growth and risk management.

The role covers digital transformation, AI, SAP, BI, data and infrastructure, with oversight of security, continuity and multi-system integration. You will report to the Managing Director and collaborate with the IT team and business units to deliver measurable improvements in productivity

Responsibilities

• Develop, implement and periodically review the company's IT strategy, technology roadmap, priorities and investment plans, aligned with business objectives and growth plans.
• Provide strategic advice to Management on technology trends, digital opportunities, IT risks, system capabilities and future technology requirements.
• Establish and maintain appropriate IT policies, standards, procedures, governance controls and technology architecture principles.
• Assess existing infrastructure, applications and business processes and recommend improvements, replacement or investment where appropriate.
• Define short-, medium- and long-term IT priorities and ensure technology initiatives deliver measurable operational and business value.
• Lead the company's digital transformation agenda and identify opportunities to improve productivity, process control, customer service and operational efficiency through technology.
• Identify, evaluate and implement practical AI, automation and workflow solutions across business functions, with clear business cases and measurable benefits.
• Work with departments to review manual or duplicated processes and recommend opportunities for simplification, digitisation, integration and automation.
• Evaluate emerging technologies and recommend solutions that are relevant, secure, scalable and commercially viable for the business.
• Drive user adoption, change management and training to ensure new digital solutions are successfully embedded into day-to-day operations.
• Track benefits from transformation initiatives, including time savings, productivity improvements, error reduction, cost savings and other agreed outcomes.
• Provide leadership and technical oversight for the company's SAP environment and other core enterprise applications.
• Lead or support SAP implementation, optimisation, enhancement, integration, upgrades, user support and continuous improvement activities.
• Work closely with Finance, Commercial, Procurement, Warehouse, Logistics, Operations and other departments to improve SAP workflows and business processes.
• Identify opportunities to maximise SAP functionality, strengthen process controls and reduce unnecessary manual work or duplicate data entry.
• Manage system interfaces and integrations between SAP and other business applications, ensuring data flows are reliable, controlled and fit for purpose.
• Coordinate external SAP consultants, vendors and technical specialists and ensure issues and enhancement requests are prioritised and resolved effectively.
• Lead the development and continuous improvement of business intelligence, management dashboards, operational reporting and data analytics capabilities.
• Partner with business functions to define reporting requirements, KPIs and information needs that support timely and effective management decision-making.
• Improve the accuracy, consistency, accessibility and governance of business data across systems and departments.
• Develop or oversee automated reporting and data-integration solutions to reduce manual report preparation and improve visibility of business performance.
• Explore appropriate use of AI and analytics for forecasting, trend identification, exception reporting and other business-use cases.
• Oversee the company's IT infrastructure, networks, servers, cloud services, communications systems, hardware, software and end-user devices.
• Ensure IT systems are secure, reliable, available and appropriately maintained to support daily business and operational requirements.
• Develop and maintain cybersecurity controls covering user access, identity management, endpoint protection, network security, data protection, backup, patching and vulnerability management.
• Monitor IT and cybersecurity risks, coordinate incident response and ensure significant risks, incidents and remediation actions are reported to Management.
• Establish and regularly review disaster recovery, backup and IT business-continuity arrangements, including appropriate testing and recovery procedures.
• Maintain effective IT asset, software licence and technology lifecycle management and ensure compliance with applicable company, legal and regulatory requirements.
• Lead IT projects from business requirements, planning and solution evaluation through implementation, testing, training, go-live and post-implementation review.
• Establish clear project scope, timelines, responsibilities, budgets, risks, expected benefits and success measures and monitor delivery against agreed plans.
• Manage relation

Job description

Department: Business Information Technology

Reports To: Managing Director

Reports to this role : IT Team / As assigned

KEY RESPONSIBILITIES

A. IT STRATEGY & GOVERNANCE

• Develop, implement and periodically review the company's IT strategy, technology roadmap, priorities and investment plans, aligned with business objectives and growth plans.
• Provide strategic advice to Management on technology trends, digital opportunities, IT risks, system capabilities and future technology requirements.
• Establish and maintain appropriate IT policies, standards, procedures, governance controls and technology architecture principles.
• Assess existing infrastructure, applications and business processes and recommend improvements, replacement or investment where appropriate.
• Define short-, medium- and long-term IT priorities and ensure technology initiatives deliver measurable operational and business value.

B. DIGITAL TRANSFORMATION, AI & AUTOMATION

• Lead the company's digital transformation agenda and identify opportunities to improve productivity, process control, customer service and operational efficiency through technology.
• Identify, evaluate and implement practical AI, automation and workflow solutions across business functions, with clear business cases and measurable benefits.
• Work with departments to review manual or duplicated processes and recommend opportunities for simplification, digitisation, integration and automation.
• Evaluate emerging technologies and recommend solutions that are relevant, secure, scalable and commercially viable for the business.
• Drive user adoption, change management and training to ensure new digital solutions are successfully embedded into day-to-day operations.
• Track benefits from transformation initiatives, including time savings, productivity improvements, error reduction, cost savings and other agreed outcomes.

C. SAP & ENTERPRISE BUSINESS SYSTEMS

• Provide leadership and technical oversight for the company's SAP environment and other core enterprise applications.
• Lead or support SAP implementation, optimisation, enhancement, integration, upgrades, user support and continuous improvement activities.
• Work closely with Finance, Commercial, Procurement, Warehouse, Logistics, Operations and other departments to improve SAP workflows and business processes.
• Identify opportunities to maximise SAP functionality, strengthen process controls and reduce unnecessary manual work or duplicate data entry.
• Manage system interfaces and integrations between SAP and other business applications, ensuring data flows are reliable, controlled and fit for purpose.
• Coordinate external SAP consultants, vendors and technical specialists and ensure issues and enhancement requests are prioritised and resolved effectively.

D. BUSINESS INTELLIGENCE, DATA & SYSTEM INTEGRATION

• Lead the development and continuous improvement of business intelligence, management dashboards, operational reporting and data analytics capabilities.
• Partner with business functions to define reporting requirements, KPIs and information needs that support timely and effective management decision-making.
• Improve the accuracy, consistency, accessibility and governance of business data across systems and departments.
• Develop or oversee automated reporting and data-integration solutions to reduce manual report preparation and improve visibility of business performance.
• Explore appropriate use of AI and analytics for forecasting, trend identification, exception reporting and other business-use cases.

E. IT INFRASTRUCTURE, CYBERSECURITY & BUSINESS CONTINUITY

• Oversee the company's IT infrastructure, networks, servers, cloud services, communications systems, hardware, software and end-user devices.
• Ensure IT systems are secure, reliable, available and appropriately maintained to support daily business and operational requirements.
• Develop and maintain cybersecurity controls covering user access, identity management, endpoint protection, network security, data protection, backup, patching and vulnerability management.
• Monitor IT and cybersecurity risks, coordinate incident response and ensure significant risks, incidents and remediation actions are reported to Management.
• Establish and regularly review disaster recovery, backup and IT business-continuity arrangements, including appropriate testing and recovery procedures.
• Maintain effective IT asset, software licence and technology lifecycle management and ensure compliance with applicable company, legal and regulatory requirements.

F. IT PROJECT, VENDOR & BUDGET MANAGEMENT

• Lead IT projects from business requirements, planning and solution evaluation through implementation, testing, training, go-live and post-implementation review.
• Establish clear project scope, timelines, responsibilities, budgets, risks, expected benefits and success measures and monitor delivery against agreed plans.
• Manage relation