Head of Hair Salon Operations & Guest Experience

HR SERVICES PTE. LTD.; Singapore; Sur place; SGD 90 000 - 120 000; Plein temps

Résumé du poste

HR SERVICES PTE. LTD. in Singapore seeks a Hair Salon Operations Director to lead day-to-day operations, optimize service quality, and drive business performance. The role focuses on staff management, customer experience, and operational development.

Ideal candidates have 5+ years in salon/retail operations, strong leadership, and Mandarin communication to liaise with Mandarin-speaking clients in a fast-paced salon environment.

Qualifications

• Minimum 5 years of relevant experience in salon, beauty, retail or service operations management.
• Strong leadership and team management skills.
• Experience managing daily business operations and staff.
• Good understanding of customer service and sales performance.
• Strong communication, organisational and problem-solving skills.
• Ability to work in a fast-paced salon environment.
• Experience in the hair and beauty industry will be an advantage.
• Able to communicate in Mandarin to liaise with mandarin-speaking customers.

Responsabilités

• Oversee the daily operations of the hair salon and ensure smooth workflow.
• Manage, supervise and coordinate salon staff and daily schedules.
• Monitor staff performance, service standards and productivity.
• Develop and implement operational procedures to improve efficiency.
• Maintain high standards of customer service and client experience.
• Monitor sales performance, service revenue and operational targets.
• Support staff training, development and performance management.
• Manage inventory, product usage and stock levels.
• Coordinate with suppliers and ensure adequate salon supplies.
• Handle customer feedback and resolve operational issues professionally.
• Assist in developing marketing and promotional initiatives to support business growth.
• Ensure compliance with company policies, workplace safety and salon operating standards.
• Analyse business performance and recommend improvements to management.

Connaissances

Leadership

Team management

Customer service

Sales performance

Organisational skills

Problem solving

Communication

Mandarin

Description du poste

HR SERVICES PTE. LTD. in Singapore seeks a Hair Salon Operations Director to lead day-to-day operations, optimize service quality, and drive business performance. The role focuses on staff management, customer experience, and operational development.

Ideal candidates have 5+ years in salon/retail operations, strong leadership, and Mandarin communication to liaise with Mandarin-speaking clients in a fast-paced salon environment.