Head of Fitness Operations & Programs

HomeTeamNS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HomeTeamNS in Singapore is seeking an Operations Manager to oversee the executive operations of Fitness Workz, including day-to-day activities, customer service, housekeeping, maintenance, risk management and security. You will lead a team to ensure on-time delivery and high-quality fitness programmes.

The role requires strong communication, problem-solving and administrative skills, with the ability to multi-task and work shifts.

Qualifications

• Degree in a related discipline (Sports Science, Sports & Wellness, Business Administration, etc).
• Ability to thrive under work pressure with good problem-solving skills.
• Able to multi-task and handle administrative work.
• Excellent written and spoken communications skills.
• Proficient in Microsoft Office, Excel and PowerPoint.
• Able to work shifts and on public holidays.
• Fun & outgoing personality with ability to work well individually and in a team.

Responsibilities

• Manage efficiency in Fitness Workz and ensure SOP compliance.
• Conduct trainings and situational incident drills including customer service excellence, risk & safety, and programme management.
• Develop, implement and conduct training on policies and procedures for operations and programme management.
• Enhance profitability by planning, organising and delivering high quality and diverse fitness activities and programmes.
• Collaborate with sales and marketing to develop, coordinate and track sales and marketing strategies.
• Provide marketing with post event photos and materials for publication.
• Generate monthly and quarterly reports, analyse revenues, patronage, expenses and programme details.
• Monitor internal cost control procedures and take corrective action to meet budget goals.
• Develop demand-driven reporting and analysis.
• Be involved in organization events and ad hoc committees when required.

Skills

Customer Service

Communication

Problem Solving

Administrative Skills

Education

Degree in Sports Science

Degree in Sports & Wellness

Degree in Business Administration

Tools

Microsoft Office

Excel

PowerPoint

Job description

HomeTeamNS in Singapore is seeking an Operations Manager to oversee the executive operations of Fitness Workz, including day-to-day activities, customer service, housekeeping, maintenance, risk management and security. You will lead a team to ensure on-time delivery and high-quality fitness programmes.

The role requires strong communication, problem-solving and administrative skills, with the ability to multi-task and work shifts.