Head of Field Services Operations

Schneider Electric; Singapore; On-site; SGD 230,000 - 330,000; Full time

Job summary

Schneider Electric Corp is seeking a Head of Operations, Services to lead global Field Services Operations, translating strategic objectives into disciplined execution. You will drive safety, quality, financial performance, and exceptional customer experience while building capability and a one-team culture.

You will oversee end-to-end service delivery, capacity planning, and continuous improvement initiatives to improve productivity and service outcomes.

Qualifications

• Degree in Engineering, Business, Operations Management, or related discipline.
• Typically, 10+ years of progressive experience in service operations, engineering services, field services, or a comparable operational environment.
• Demonstrated experience leading multi-disciplinary operational teams and managing mission-critical or 24/7 service environments.
• Proven accountability for operational and financial performance, including P&L, budgets, productivity, and cost management.
• Strong track record in customer management, operational improvement, organizational transformation, and leadership.

Responsibilities

• Champion a strong safety culture and ensure compliance with company, customer, regulatory, quality, and cybersecurity requirements across all service operations.
• Lead end-to-end Services Operations covering planned, corrective, emergency, project, and contract-based service activities.
• Drive on-time delivery, response and recovery performance, backlog reduction, productivity, utilization, service quality, and service-report completeness.
• Ensure effective resource deployment and capacity planning to meet customer commitments and business demand.
• Provide decisive leadership for critical customer incidents and operational escalations, with clear ownership and recovery actions.
• Establish robust operating rhythms, priorities, escalation paths, governance, and performance reviews.
• Lead Services initiatives and continuous improvement programs that enhance efficiency, quality, scalability, and customer outcomes.

Skills

Leadership

Strategic thinking

Financial acumen

Stakeholder management

Change management

Education

Engineering or related degree

Job description

Schneider Electric Corp is seeking a Head of Operations, Services to lead global Field Services Operations, translating strategic objectives into disciplined execution. You will drive safety, quality, financial performance, and exceptional customer experience while building capability and a one-team culture.

You will oversee end-to-end service delivery, capacity planning, and continuous improvement initiatives to improve productivity and service outcomes.