Global Field Service Manager — Engineering & Operations

Ethos Search Associates Pte Ltd; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Ethos Search Associates Pte Ltd is seeking an accomplished leader to direct field service operations across multiple sites. You will coach engineers, manage escalations, and drive continuous improvement while ensuring strong customer relationships and service excellence.

The role requires 8–10 years in semiconductor equipment or capital services, with proven people management and KPI oversight. Travel to international sites will be necessary to support global customers.

Qualifications

• Bachelor's degree in Electrical, Electronics, Mechanical, Mechatronics or related discipline.
• Experience leading technical service teams (8–10 years) and managing field service operations.
• Strong knowledge of installation, troubleshooting, maintenance, and customer support operations.

Responsibilities

• Lead, coach, and develop a team of Field Service Engineers and Site Leads.
• Oversee installation, qualification, maintenance, and repair activities for company equipment and systems.
• Act as primary escalation point for critical customer issues and service concerns.
• Monitor service KPIs, including response time, uptime, MTTR, CSAT, and productivity.
• Plan manpower deployment across projects, sites, and regions; manage schedules and on-call support.
• Support new product introductions, ramp-ups, and strategic service projects.
• Identify opportunities for service revenue growth and cost optimization.
• Promote a strong safety culture and ensure compliance with requirements.

Skills

Leadership

Communication

Stakeholder management

Problem solving

KPI management

Resource planning

Continuous improvement

Travel readiness

Education

Bachelor's degree in Electrical/Electronics/Mechanical/Mechatronics or related discipline

Job description

Ethos Search Associates Pte Ltd is seeking an accomplished leader to direct field service operations across multiple sites. You will coach engineers, manage escalations, and drive continuous improvement while ensuring strong customer relationships and service excellence.

The role requires 8–10 years in semiconductor equipment or capital services, with proven people management and KPI oversight. Travel to international sites will be necessary to support global customers.