Head HNW Case Management

Oliver James Group; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Oliver James Group is seeking a senior leader to head a specialist HNW/UHNW case management team, guiding cases from submission through underwriting and issuance. You will collaborate with international brokers, private bankers, and internal stakeholders to deliver a premium client and distributor experience.

The role requires a deep understanding of Bermuda/offshore products and extensive experience in high-value cases, with strong leadership and regulatory awareness.

Qualifications

• Approximately 10 years of experience across life insurance new business, case management, underwriting operations or a related function.
• At least 4–5 years of experience supporting HNW, UHNW, VIP or complex life insurance cases.
• Previous experience leading or managing a case management, new business or insurance operations team.
• Strong experience with Bermuda-regulated or offshore HNW life insurance products.
• Knowledge of Singapore and Hong Kong-regulated life insurance products would be advantageous.
• Demonstrated experience managing jumbo, complex or non-standard insurance cases.
• Strong understanding of life insurance underwriting principles and processes.
• Familiarity with medical and financial underwriting requirements.
• Experience coordinating with reinsurers and understanding reinsurance workflows.
• Ability to manage multiple complex cases and competing priorities simultaneously.
• Strong stakeholder management and communication skills.
• Experience working with insurance brokers, private banks, relationship managers or HNW distribution partners.
• Strong judgement and the ability to elevate cases appropriately.
• High attention to detail with strong follow-through and ownership.
• Comfortable operating in a fast-paced environment involving senior stakeholders and demanding clients.

Responsibilities

• Lead and manage a team responsible for complex HNW and UHNW new business cases.
• Oversee cases from initial submission through underwriting assessment and policy issuance.
• Act as the senior escalation point for high-value, priority and non-standard cases.
• Manage jumbo sum-assured cases, multi-life arrangements, business succession cases and key-person insurance applications.
• Coordinate cases involving cross-border, residency and ownership complexities.
• Work closely with underwriting teams, reinsurers and medical providers to ensure cases progress efficiently.
• Review case documentation and identify potential underwriting, medical or financial requirements early in the process.
• Ensure complete and accurate information is provided before cases are submitted for underwriting assessment.
• Translate technical underwriting requirements into clear and practical guidance for distributors.
• Provide a high level of service to international brokers, private bankers, relationship managers and other priority distribution partners.
• Manage expectations regarding documentation, timelines, underwriting requirements and outcomes.
• Monitor case milestones, turnaround times, rework levels and case drop-offs.
• Maintain strong case documentation, governance and audit trails.
• Ensure compliance with applicable AML, KYC, financial justification and regulatory requirements.
• Support process improvements, workflow enhancements and automation initiatives.
• Contribute to the continued development of the HNW case management operating model.

Skills

Stakeholder management

Leadership

Communication skills

Attention to detail

Case management

Education

Degree in a relevant discipline

Job description

This is a senior leadership position responsible for managing a specialist case management team and ensuring the smooth progression of HNW and UHNW cases from submission through policy issuance. The successful candidate will work closely with distribution partners, international brokers, private bankers, underwriting teams, reinsurers, medical providers and internal stakeholders to deliver a high-quality client and distributor experience.

Key Responsibilities

• Lead and manage a team responsible for complex HNW and UHNW new business cases.
• Oversee cases from initial submission through underwriting assessment and policy issuance.
• Act as the senior escalation point for high-value, priority and non-standard cases.
• Manage jumbo sum-assured cases, multi-life arrangements, business succession cases and key-person insurance applications.
• Coordinate cases involving cross-border, residency and ownership complexities.
• Work closely with underwriting teams, reinsurers and medical providers to ensure cases progress efficiently.
• Review case documentation and identify potential underwriting, medical or financial requirements early in the process.
• Ensure complete and accurate information is provided before cases are submitted for underwriting assessment.
• Translate technical underwriting requirements into clear and practical guidance for distributors.
• Provide a high level of service to international brokers, private bankers, relationship managers and other priority distribution partners.
• Manage expectations regarding documentation, timelines, underwriting requirements and outcomes.
• Monitor case milestones, turnaround times, rework levels and case drop-offs.
• Maintain strong case documentation, governance and audit trails.
• Ensure compliance with applicable AML, KYC, financial justification and regulatory requirements.
• Support process improvements, workflow enhancements and automation initiatives.
• Contribute to the continued development of the HNW case management operating model.

Requirements

• Degree in a relevant discipline.
• Approximately 10 years of experience across life insurance new business, case management, underwriting operations or a related function.
• At least four to five years of experience supporting HNW, UHNW, VIP or complex life insurance cases.
• Previous experience leading or managing a case management, new business or insurance operations team.
• Strong experience with Bermuda-regulated or offshore HNW life insurance products.
• Knowledge of Singapore and Hong Kong-regulated life insurance products would be advantageous.
• Demonstrated experience managing jumbo, complex or non-standard insurance cases.
• Strong understanding of life insurance underwriting principles and processes.
• Familiarity with medical and financial underwriting requirements.
• Experience coordinating with reinsurers and understanding reinsurance workflows.
• Ability to manage multiple complex cases and competing priorities simultaneously.
• Strong stakeholder management and communication skills.
• Experience working with insurance brokers, private banks, relationship managers or HNW distribution partners.
• Strong judgement and the ability to elevate cases appropriately.
• High attention to detail with strong follow-through and ownership.
• Comfortable operating in a fast-paced environment involving senior stakeholders and demanding clients.

Preferred Background

Candidates may come from:

• A direct life insurance carrier
• An offshore or international life insurer
• An international HNW insurance brokerage
• A private wealth insurance platform
• A bancassurance or private banking insurance operation

Direct insurer experience is preferred. Candidates from international insurance brokers will also be considered where they possess strong technical case management, Bermuda product and team leadership experience. Insurance qualifications such as LOMA, FLMI, ANZIIF, CLU or equivalent would be advantageous.

Why Consider This Opportunity

• Senior leadership position within a growing HNW insurance platform
• Opportunity to build and shape a specialist case management function
• Regional and international exposure
• Complex and high-value HNW and UHNW case portfolio
• Significant interaction with senior insurance, banking and distribution stakeholders
• Attractive compensation and performance bonus

Desired Skills and Experience

Minimum 10 years of experience in life insurance case management, new business operations, underwriting operations or a related function, including at least 4 to 5 years supporting HNW, UHNW, jumbo or complex life insurance cases. Strong experience managing end-to-end HNW and UHNW cases from submission through underwriting and policy issuance. Candidates should have prior exposure to Bermuda-regulated or offshore life insurance products, with knowledge of Singapore and Hong Kong life insurance markets considered advantageous. The successful candidate should have experience managing jumbo sum assured cases, multi-life structures, business succession or key person cases, cross-border cases and complex residency or ownership structures. Strong knowledge of life insurance underwriting principles, medical and financial underwriting requirements, reinsurance workflows, AML, KYC and financial justification requirements is essential. Previous team leadership experience is required, ideally managing a case management, new business or insurance operations team. The candidate must be confident working with international insurance brokers, private bankers, relationship managers, underwriting teams, reinsurers, medical providers and senior internal stakeholders. Direct life insurer experience is preferred. Candidates from international HNW insurance brokers, private wealth insurance platforms or bancassurance operations may also be considered where they have strong Bermuda product, complex case management and team leadership experience.