Harbourcraft Operations & Dispatch Coordinator

Cast Launch Services Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Cast Launch Services Pte Ltd is seeking a reliable Harbourcraft Counter Operations Officer in Singapore to oversee daily counter operations, process customer orders, and coordinate boatman dispatch. You will ensure smooth harbourcraft scheduling, maintain accurate records, and provide responsive service to maritime clients.

Key duties include order processing, crew dispatch, customer service, documentation, and weekly operational reporting.

Responsibilities

• Handle customer enquiries and order requests via phone and online channels, accurately log order details into the system, and ensure daily orders are reconciled and closed by end of each shift.
• Assign work orders to boatmen and monitor operations to ensure jobs are attended to, executed safely, and completed on schedule.
• Deliver responsive, courteous, and professional service to customers, passengers, and maritime agents at all times.
• Prepare and process request forms for operational vouchers, permits, and other administrative requirements.
• Compile and submit weekly operational reports to the Operations Supervisor covering vessel activities, boatmen performance, and customer feedback.
• Participate in operational briefings and meetings to support smooth team coordination.
• Undertake any other operational or administrative duties as assigned by management.

Job description

Cast Launch Services Pte Ltd is seeking a reliable Harbourcraft Counter Operations Officer in Singapore to oversee daily counter operations, process customer orders, and coordinate boatman dispatch. You will ensure smooth harbourcraft scheduling, maintain accurate records, and provide responsive service to maritime clients.

Key duties include order processing, crew dispatch, customer service, documentation, and weekly operational reporting.