Guest Services & Reservations Specialist

Mandai Wildlife Group; Singapore; On-site; SGD 13,776 - 20,664; Part time

Job summary

Mandai Wildlife Group is seeking a dedicated customer service professional to assist with enquiries, reservations, and front desk operations. The role involves responding to customer communications and ensuring a smooth experience through effective team coordination.

Requirements include GCE O' Levels or equivalent, customer service experience, and proficiency in Microsoft Office. Successful candidates will exhibit strong communication, problem-solving, and organisational skills while maintaining a positive disposition.

Commitment of 3–4 days per week, including weekends and public holidays is essential.

Qualifications

• Minimum GCE O' Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient in Microsoft Outlook, Excel and Word.
• Strong verbal and written communication skills.
• Excellent interpersonal and organisational skills, with a strong service mindset.
• Strong problem‑solving and adaptability skills.
• Able to multi‑task and work in a dynamic, fast‑paced environment.
• Pleasant, friendly and warm disposition.
• Positive attitude and a team player.

Responsibilities

• Respond to incoming emails, text messages, and phone calls from customers.
• Provide accurate and timely information about products and services.
• Handle guest enquiries and resolve basic issues professionally.
• Promote products and services to drive sales conversions.
• Greet and check in guests, perform front desk operations.
• Coordinate with internal teams for a smooth customer experience.

Skills

Customer service experience

Verbal communication

Written communication

Organisational skills

Problem-solving

Adaptability

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

GCE O' Levels or equivalent

Job description

Mandai Wildlife Group is seeking a dedicated customer service professional to assist with enquiries, reservations, and front desk operations. The role involves responding to customer communications and ensuring a smooth experience through effective team coordination.

Requirements include GCE O' Levels or equivalent, customer service experience, and proficiency in Microsoft Office. Successful candidates will exhibit strong communication, problem-solving, and organisational skills while maintaining a positive disposition.

Commitment of 3–4 days per week, including weekends and public holidays is essential.