Guest Services Officer - Cruise Ship

Intermarine UK Limited; Singapore; Presencial; SGD 50 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free food on board

Free accommodation on board

Travel the world while you work

Career growth with a global cruise品牌

Competitive salary

Resumo da oferta

Intermarine UK Limited is seeking a Guest Services Officer to greet guests and resolve issues on board. You will handle guest requests with empathy, manage cash and onboard accounts, and coordinate with shipboard teams to ensure memorable experiences for every guest.

The role requires a customer-focused mindset, cash handling experience, and strong English communication skills. Willingness to live and work on board for contract periods is essential.

Qualificações

• At least 1 year of customer-facing experience in hotels, hospitality or a related field.
• At least 1 year of cash handling experience, and an understanding of US currency and exchange rates.
• Excellent spoken and written English.
• Willingness to live and work on board for contract periods.
• Ability to obtain the required visas and meet seafarer medical requirements.
• Additional languages are a big plus.

Responsabilidades

• Welcome guests warmly at the Guest Services desk.
• Handle guest requests, queries and escalated concerns with empathy and professionalism.
• Take ownership of problems and resolve them fast.
• Handle cash, onboard accounts and currency exchange accurately.
• Work with department heads and shipboard teams to keep guests happy.

Conhecimentos

Customer service

English proficiency

People skills

Basic computer skills

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Sail the world on board one of the world’s leading cruise lines. Be the first smile guests see on board. As a Guest Services Officer, you’re the face of the ship. You’ll greet guests, solve their problems and create unforgettable “WOW” moments every day.

What you’ll do:

• Welcome guests warmly at the Guest Services desk
• Handle guest requests, queries and escalated concerns with empathy and professionalism
• Take ownership of problems and resolve them fast
• Handle cash, onboard accounts and currency exchange accurately
• Work with department heads and shipboard teams to keep guests happy

What you bring:

• At least 1 year of customer-facing experience in hotels, hospitality or a related field
• At least 1 year of cash handling experience, and an understanding of US currency and exchange rates
• Excellent spoken and written English
• A friendly, passionate, people-first personality with a great sense of humour
• Basic computer and office equipment skills
• High school education or equivalent
• Willingness to live and work on board for contract periods
• Ability to obtain the required visas and meet seafarer medical requirements
• Additional languages are a big plus

Why join?

• Travel the world while you work
• Free food and accommodation on board, so you can save more
• Work alongside crew from dozens of nationalities
• Real career growth with a global cruise brand
• Competitive salary

About Intermarine UK

We specialise in connecting skilled professionals with projects that are integral to shaping the future. For over two decades, we have been dedicated to supporting strategically vital industries that face increasing skills shortages, assisting individuals in building fulfilling careers across marine, defence, nuclear, offshore energy, and heavy industry. What started as a specialist workforce provider for the defence and marine sectors has evolved into a group of businesses that support the entire lifecycle of complex programmes, all the while remaining committed to creating opportunities for individuals and delivering value to our clients.

We believe that successful careers are founded on strong relationships, open communication, and meaningful work. This is why we adopt a people-first approach to recruitment, taking the time to understand your skills, aspirations, and objectives. By operating with integrity, transparency, and a commitment to quality, we connect talented individuals with opportunities that allow them to make a genuine impact while fostering long-term careers in some of the world's most significant industries.